Returns Merchandise Administrator

The Returns Merchandise Administrator is the primary contact for clients, internal staff and sales agents with regards to product returned for credit or replacement.

Essential Duties and Responsibilities

• Drive and manage the end to end returns process.
• Communicate and follow through with Logistics admin team, clients and sales agents on goods returned.
• Verify and confirm stock returned, quantity/documentation checked, credit done, and goods binned in relevant stock locations.
• Keep record of goods returned for audit purposes.
• Investigate and communicate stock discrepancies (i.e. physical stock returned vs documentation).
• Run regular stock location reports to ensure Inbound locations are cleared within 48 hrs of return.
• Proactively plan staff and resources required to action high volume returns within the agreed service level agreement.
• Ad – hoc, general duties.

Education & Experience Requirements

• Essential: Matric
• Desirable: Relevant Diploma in Logistics
• Essential: 3+ years stock control experience in a similar role
• Desirable: Intermediate MS Excel skills

Core Competencies

• Deciding and initiating action
• Planning and Organising
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Delivering Results and Meeting Expectations

Job Knowledge, Skills and Abilities

• Knowledge of ERP system
• Attention to detail
• Analytical and problem solving skills
• Good communication skills
• Ability to manage and prioritize multiple tasks in fast – paced environment
• Ability to manage time effectively and meet deadlines with limited supervision