Revenue Assistant

SUMMARY:
DAILY DUTIES

• Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
• Review occupancy reports and able to suggest rate amendments for peak / valley periods
• Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
• Build and maintain rates in Opera PMS
• Maintain hotel and OTA parity
• Assist Sales and Reservations with any rebate requests
• Check and respond to all emails
• Effectively manage any escalate queries that arise within or in relation to revenue management
• Complete any required reporting
• Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

• Prepare the weekly revenue and pickup report
• Prepare weekly strategy meeting report
• Attend and minute weekly strategy revenue meetings with property management and sales team
• Complete any required reporting
• Maintain and evaluate statistical information for tracking and decision-making purposes
• Review and analyse business forecast and any anomalies
• Review blocks holding and ensure tracking and wash is correct
• Run OTA audits on 2 properties/ week

• Complete any required reporting – Monthly Executive Summaries / OTA commissions
• Prepare monthly forecasts
• Ensure all reporting formats are updated and prepared for the coming month
• Review targets and performance of sales team and provide the team with feedback

• Take part in the annual budgeting process by preparing all budget documentation
• Take part in the annual rate contracting process ensuring rates are correct in Opera PMS

• Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
• Maintain competitor rate analysis, events diary and promotions for all properties
• Timeous reporting and follow up of any problems
• Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes

POSITION INFO:

• 2 – 3 years’ experience in Reservations/Revenue Management
• Hospitality diploma/ equivalent preferable
• Ability to work in a pressured environment
• Willingness to work shifts when required
• Excellent communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Opera, Word & Excel
• Previously worked on Opera PMS, with Configuration segment preferable.
• Strong guest centric approach
• Must have an eye for detail
• Must be able to work in a team or independently
• Previous experience with revenue reporting and online travel agents’ extranets
• Understands market segmentation and target markets
• Must have knowledge of forecasting and budgeting

NB! This job is now closed. You can apply for other jobs by uploading your CV.