We are offering an exciting career opportunity for an experienced hotelier looking to grow in the industry to join us as Rooms Division Manager.
This role reports to our Hotel Manager and is responsible for Front Office, Housekeeping & Laundry operations and Porters. The overarching consistent delivery of 5-Star experiences to our customers, in all of these areas, is the main focus for the person in this role.
If you have solid experience in two or more of these areas, can demonstrate strong management and leadership capabilities, excellent time and organisational management skills, knows how to plan and execute, is focused on building and developing your team, we would love to hear from you.
KEY RESPONSIBILITIES: You will be responsible for:
- The comfort and safety of every guest that visits the hotel;
- Staff management: hiring competent staff and make sure they are trained to care for the guests in the way that is expected;
- Ensure the 24/7 operations of the front desk, switchboard, night management and housekeeping deliver consistently to 5-star, LHW standards;
- Financial management, budgeting, strategic planning for Rooms Division and all the departments that form the Rooms Division (budgets, CAPEX projects, forecasting, audits, etc.);
- Product innovation;
- Responsible to manage and oversee rooms refurbishments and related projects;
- General functions related to the day-to-day operations of the hotel.
KEY QUALIFICATIONS AND EXPERIENCE: This position requires:
- A relevant tertiary qualification (minimum of NQF 6);
- Knowledge of technology (software and hardware) relevant to Rooms Division Management, ERP systems and advanced competency in MS Office are essential. Knowledge of Ciimso, Opera, SAP, or related hospitality management software will be hugely beneficial;
- A minimum of 2 years’ experience in a similar role (minimum of 100 rooms, 4- or 5-star luxury / leisure establishment), LHW practical knowledge and resort type property experience will be beneficial.
KEY COMPETENCIES AND BEHAVIOURS:The role requires someone who is competent in communicating with internal and external stakeholders at all organisational levels (in writing or verbal), establishing and maintaining constructive and cooperative working relationships with others, making decisions and solving problems, and organising, planning, and prioritising work.
We are looking for someone who can demonstrate skills in terms of the following key work activities:
- Dedication to people development and empowerment;
- Developing operating strategies, plans, or procedures;
- Developing, implementing and upholding service standards and norms;
- Efficient staff management;
- Financial acumen (knowledge and practical) – budgeting, cost control, financial planning, purchasing, stock management, maintenance, refurbishments, etc.;
- Guest service management; customer complaint / problem resolution;
- Inspect condition or functioning of facilities or equipment.
Key work values we will be looking for are: dependability, cooperation, self-control, attention to detail, stress tolerance, adaptability/flexibility, integrity, leadership, initiative, social orientation, innovation and complex problem solving.
If you believe you have suitable experience and qualifications, please apply online.
Application Process:Closing date: 21 August 2022 How to apply: You can apply online at
