SENIOR CUSTOMER SERVICE AGENT - USA - NIGHT SHIFT

 

Recruiter:

Telebest

Job Ref:

CTT000258/DW

Date posted:

Thursday, February 10, 2022

Location:

Capetown, South Africa


SUMMARY:
Job Description
Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. The process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

JOB DESCRIPTION:

Key Responsibilities Areas
  • Respond to inbound customer telephone calls and on some occasions, initiate customer calls
  • Provide customers with correct information
  • Take steps to retain customers
  • Resolve customer inquiries quickly, efficiently and to a high standard
  • Identify customers’ needs for other business units
  • Maintain policies and change details as needed
  • Maintain accuracy of customer data
  • Process payments from customers
  • Handle customer concerns and objections
  • Adhere to underwriting guideline
Qualifications
Matric/Grade 12

Experience Required
  • Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.
Additional Information
  • Afternoon and night shifts – Monday to Sunday (rotational shifts) between 3 pm till 6 am
  • Candidates are required to live in a fibre/5G enabled area.
  • Transport available for drop off only
If you do not receive any feedback within 7 days of applying, then please consider your application as unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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