Employer Description
A luxurious Safari Lodge located in the Limpopo province.
Job Description
We are looking for a talented and skilled Lodge Manager who will be responsible for managing the Lodge, which meets the requirements of the Lodge owners and other regulatory authorities within South Africa. As well as being responsible for the performance of Lodge staff; general management of the running of the Lodge; monitoring of stock and weekly report taking, menu planning, food quality check and assisting in the kitchen; hosting and guest liaison; housekeeping management; as well as selling of all optional activities, curios and bar sales and stock taking and the effective use of the point-of-sale system. Administrative duties.
Operational Accountabilities of Role:
Guest Enjoyment Ratings
- Ensure guest enjoyment rating and good guest feedback on all review websites and repeat bookings.
Management of Lodge Staff – The effective management of Lodge Staff is measured by:
- Staff survey Ratings
- Performance Ratings of staff
- Number of staff issues
- Development of Lodge staff
Lodge costing and stock control -The effective management of Lodge costing and stock control is measured:
- From accounts analysis data
- In accordance with the Lodge’s costing requirements
Property branding and safety
- Achieve a high level for branding and safety for the Lodge
Emergency situations
- The number of emergency situations that are resolved quickly and effectively maintaining the Brand.
Staff Development
- The on-going learning and development of Lodge staff, so each staff member performs at their best as measured from feedback from GM and training provided as per performance reviews.
Profitability of the Lodge
- Assist with the profitability of the Lodge within budget and assist in communicating any opportunities to reduce costs
Qualifications
Industry Related Qualification will be beneficial.
Skills
The suitable candidate will have:
- 5 years hospitality management experience
- Food and Beverage Management experience
- Housekeeping and maintenance Management Experience
- FGASA registered and PDP license a bonus
- Excellent written and verbal English communication skills
- Strong administration skills
- A workable knowledge of Microsoft Word and Excel software
- Financial knowledge and acumen
- Demonstrated leadership skills and ability to foster teamwork
- A commitment to internal and external customer satisfaction
- The ability to work in a team environment
- Understanding of cross-department dependencies & ability to work productively with all areas of the business
- Ability to work under pressure and juggle multiple tasks
- Problem solving and decision-making capacities
- Ability to delegate and attention to detail very important
- Outstanding organizational and interpersonal skills
- High standards of customer service
- Flexible and thrives on change
- Reliable and responsible
- A sense of humour and a smile!
Benefits
Single Accommodation. Meals on Duty.
