Employer Description
A large commercial Brokerage located in Bedfordview. Will Service Clients located in Gauteng predominantly.
Job Description
Position Overview: The Account Executive builds a client base through identifying potential clients, presenting them with suitable product proposals and confirming policy sales. He/She must build relationships with clients to ensure retention of business and facilitate new business. An extensive knowledge of products and providers is necessary. The Account executive is responsible for complete and accurate administration related to all policies and clients.
Tasks
Mission, values and service Strategy
- To Uphold and support the company mission, service strategy and values of client service, Professionalism, performance, innovation and partnership
Performance Management
- KPI’s set for balance scorecard in conjunction with reporting manager.
- Performance appraisals prepared for as required.
Self-Development
- Achieves and maintains FAIS requirements for position.
- Keeps abreast of developments to the position
- Continually works towards further self-development
Administration
- Administration related to job completed accurately and on time
- Organized, accurate and up to date files kept for each policyholder (including reinstated and cancelled)
- Current client database is maintained.
- Records and renewals completed accurately and timeously
Relationships
- Relationships developed with customers whether internal or external
- High Level of customer service in line with objectives maintained to facilitate customer retention and new business opportunities.
- Relationships developed with relevant company employees in other departments/branches
Sales
- Leads identified and followed up in conjunction with the representative or JV partners.
- Client base developed by active networking to find potential clients
- Client needs analyses through interviews and/or inspection
- Features, advantages, disadvantages fully explained to clients and sales closed.
- Best Product(s) identified and proposed to client
- Premiums calculated and payment methods established.
Processes
- Risks determined through inspections and/or analysis of data.
- Policy requirements such as documentation and the like need to be fulfilled.
- Worksheets prepared for policies and entered the system.
- Underwriting and accounts department notified timeously of policy activations and cancellations.
- Existing policies and claims updated to reflect changes and underwriter informed.
- Clients notified of any changes by insurer/brokerage and vice versa.
Product Knowledge
- Extensive Knowledge of all classes of insurance offered to client and related products maintained
- Insurer Knowledge in respect of products offered and maintained.
- Ideas proposed for new products
- Competitor information gathered and communicated.
Qualifications
RE required: Yes. Qualifications required: Industry related credits and Class of Business (Fit and Proper) Supervision completed: Yes
Skills
Minimum 3 years of experience in a similar Short Term Insurance Sales/Accounts Executive/Broker role within Commercial Short Term Insurance Space. Excellent communication and interaction skills. Attention to detail. Proven sales and marketing skills. High level of administration skills (filing/record keeping). Ability to analyse and take decisions. Sound knowledge insurance products and insurers. Knowledge of the insurance industry in general.
