Sage Line 500 Customer Agent +(Logistics/Warehouse)

SUMMARY:
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POSITION INFO:

Sage Line 500 Customer Agent +(Logistics/Warehouse) Brits Rneg + Penson + Medical + Housing All + 13th Cheque

• Sales Diploma or Degree
• Minimum of 3 years’ experience in a manufacturing environment linked to a customer service role
• Sage Line 500
• Ms Excel
• Google Slides
• TMS
• Google Sheets

DUTIES:

• Capture and process orders received from the customer relationship managers
• Build positive relationships with customers
• Provide a centralised point of contact regarding customer orders
• Daily interface with the sales team regarding new orders
• Daily communication with transport planners to schedule priority orders
• Utilise the transport management system (TMS) for updates on customer order status
• Manage walk-in customers and cash sales.
• To manage the end-to-end process of all related complaints
• To ensure complaint resolutions are reached within agreed timeframes
• Handling calls to resolution
• Accurately record all customer complaints
• Monitor customer accounts and activity and follow up
• Adhere to the company’s safety standards