Sales & Market Co-Ord (Travel Industry)

SUMMARY:
Sales & Market Co-Ord (Travel Industry)

POSITION INFO:

SALES AND MARKETING COORDINATOR
Bryanston

OVERVIEW OF POSITION
This is an excellent opportunity for someone, preferably with experience in the travel industry, to join a rapidly growing and busy team. The ideal candidate should be capable of managing multiple projects simultaneously, primarily supporting the sales team by preparing proposals for both existing and potential clients. This diverse role involves close collaboration with both the sales and operations teams, focusing mainly on providing travel services for school sports tours to and from the UK, as well as occasionally across other areas of the business. The position will also require assistance with managing and updating the company CRM system and creating and executing marketing campaigns, so experience in marketing is highly desirable.

KEY FUNCTIONS OF YOUR JOB
Assist the sales team in writing and compiling sales proposals for new and existing clients, primarily in the school travel sector.
Support the sales team in transitioning quotations to operations once bookings are confirmed.
Collaborate with the sales team to manage reporting and maintain the CRM system for tracking proposals (submitted, won, lost) for monthly updates and quarterly review reports.
Work with the sales team to assess existing products and help develop new offerings for clients while identifying new suppliers (such as DMCs).
Contribute to and maintain the client database/mailing list in partnership with the sales team.
Provide marketing support by assisting in the content creation and compilation of monthly newsletters, as well as relevant content for social media platforms.
Occasionally attend site visits and familiarization trips to discover new products.
Perform additional administrative tasks to support the sales team as needed.
Always maintain a professional demeanor when working with colleagues.
Proactively seek out new opportunities for the business.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES
CLIENT RELATIONSHIPS
Create high-quality proposals for Team Travel Management’s clients (and any other emerging brands) based on the brief provided by the sales team or client.
Finalize itineraries for clients after bookings are made, working in conjunction with the sales and operations teams.
Follow up on all client proposals while maintaining progress reports for management.
Ensure client expectations are met at the highest service level, demonstrating excellent communication from the initial client contact through to post-event feedback.
Regularly review and improve service quality and product diversity.
Adhere to agreed turnaround times as per client agreements.

TECHNICAL SKILLS
Previous experience with systems for compiling proposals and drafting itineraries would be advantageous.
Involvement in the content (and, where applicable, design) of websites, brochures, and mailings.
Ensure all correspondence, documentation, proposals, and presentations are delivered accurately and on time.
Follow the guidelines set forth by the Operations Manager and Operations Director, complying with various stakeholder requirements (e.g., ABTA, ATOL, STF, LOtC).
Familiarity with customer needs and products.
Learn and understand company policies and procedures.
Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
Adhere to administrative processes as specified by the company.
Manage documentation for all groups, including itinerary planning and client documentation.
Actively seek ways to improve margins within the business unit where possible.

CUSTOMER CARE
Handle complaints professionally, seeking your manager’s advice for resolution.
Engage in problem-solving.
Continuously strive to exceed customer expectations.

ADMINISTRATION
Establish and measure minimum standards, including prescribed internal processes, timelines, and actions, along with update meetings with clients and suppliers.
Ensure all proposals, itineraries, and costings (where applicable) are accurate and professional.
Fully understand and adhere to all divisional procedures and policies.
Maintain complete confidentiality of all company intellectual property.
Organize folders in Dropbox as required, ensuring all documents are filed appropriately.
Follow best practices consistently to ensure uniformity.
Involve yourself in the content (and, where applicable, design) of all websites, brochures, and mailings.

TEAMWORK
Build and maintain positive relationships with all company staff (both UK and SA).
Ensure effective communication with colleagues.
Take the initiative to get involved.
Offer assistance to others in your areas of expertise.
Be flexible in assisting colleagues outside normal office hours when necessary.

SUPPLIER RELATIONSHIPS
Maintain strong working relationships with existing suppliers while fostering connections with new suppliers both in the UK and abroad.
Commit to building relationships with preferred partners of our client.
Understand supplier products to secure the best options available.
Pursue personal development regarding destinations and products.
Actively seek new products and creative ideas.

LEARNING AND DEVELOPMENT
Attend site visits and familiarization trips as required, working on-site at events or tours to deepen your knowledge and understanding (sometimes over weekends or bank holidays).
Participate in exhibitions and trade shows when necessary and relevant.
Collaborate with the Revenue Director to identify your training needs and establish appropriate peer or manager mentoring or external training.

COMPANY VALUES
Passion: Bring energy, excitement, and enthusiasm to everything we do!
Innovation: Strive to introduce new methods, ideas, or products for the benefit of all stakeholders.
Respect: Value yourself and others (stakeholders), as well as the environment and the diversity surrounding us daily.
Environment: Acknowledge our responsibility to the natural world and its condition.
Integrity: Maintain consistency and honesty in decision-making, regardless of the situation or consequences.
Diversity: Embrace and value differences in age, gender, race, religion, disability, or sexual orientation.
Stakeholder Driven: Acknowledge our accountability and responsibility towards anyone impacted by our action.

JOB CHALLENGES
Consistently produce high-quality proposals.
Maintain an eye for detail.
Approach tasks with positivity, flexibility, and organization.
Achieve consistently high accuracy levels in all tasks.
Manage client expectations effectively.
Be prepared for long hours, including some weekends and public holidays.
Multitask while prioritizing effectively.
Maintain a positive, flexible, and organized approach to all tasks.