SUMMARY:
-
POSITION INFO:
CULTURE ETHOS
Our ideal candidate needs to fit into our company ethos of immediate response. Our systems, people and processes are focused on ensuring:
- Right now – we believe in a sense of urgency
- Talk and do – make sure everyone is included in the loop.
- Build Trust and Be Trustworthy – trust each other, treat others with respect, admit mistakes, congratulate others
- Recover quickly - learn quickly, move on, save the day
- Absolute enthusiastic, action-based leadership
- Collaborative and energetic approach
- Details matter
- Recognition that no task is too big or too small in a company with no silos and hyper-growth as it’s core motivator
- Inflexible in what we do – absolutely agile in how we do it!
- Collaborate and communicate for success – we are ONE TEAM
PERFORMANCE CRITERIA
- In keeping with the company ethos, all customer and supplier interactions are to be performed immediately
- Uncompromising commitment to immediate communication and response to customers, suppliers and internal stakeholders.
- Our culture depends heavily on ensuring time wasting activities are eliminated - innovation and proactivity is heavily encouraged
- Ensuring that that your sales and customer relationship functions are carried out accurately, consistently, timeously and in line with accepted company standards
- Ensuring that company policy and procedures are adhered to.
- Adherence to statutory requirements with a high degree of awareness and adherence to POPIA
RESPONSIBILITIES (inter-alia)
- Develop and implement sales strategies to increase the adoption and usage of the app.
- Identify, engage, and build relationships with potential clients and businesses to promote the app.
- Build and maintaining your own sales pipeline as well as extract value from an existing pipeline
- Be able to take over a deal at any stage
- Identify and develop new revenue opportunities and streams
- Conduct product presentations and demonstrations tailored to client needs.
- Meet and exceed monthly sales targets while managing customer relationships effectively.
- Prepare accurate sales reports, forecasts, and client feedback for management review.
- Collaborate with marketing teams to optimize outreach and engagement efforts.
- Remain up to date with industry trends and RNR app features to position it effectively in the market.
- Manage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement.
- Farm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app's features.
- Understand our prospect’s problems and what our solution can do for them
- Be involved in the sales approach and process to achieve success
- Understand and relay the RNR value proposition to the customer and clearly demonstrate the solution
- Ability to operate a technical solution and present the customer with the product journey with ease
- Participate in the customer onboarding process
- Participate in the account relationship post onboarding to drive revenue growth
- Produce accurate and thorough daily, weekly and monthly sales call plans & reporting through the use of the RNR CRM system
- Meet weekly, monthly, quarterly, half year revenue and other sales initiatives/targets
- Travel where required to present to RNR to customers, attend events, and build long lasting relationships with key contacts in the industries and sales channels as identified
- Deliver on sales targets set.
- Maintain sound customer, supplier and staff relations
- Establish and maintain strong and long-lasting relationships with customer stakeholders and management
- Act as point of contact for all customer queries
- Assist customer with onboarding of end users and improving adoption levels of end users
- Assist customers with meeting monthly and quarterly adoption targets
- Setup customers with access to the relevant tools and platforms to manage and maintain transparency of the service
- Maintain regular status updates with allocated customers
- Conduct regular business review with customers to provide feedback on adoption according to targets
- Upsell new product and service offerings
- Work closely with the Response Centre and Operations to uphold quality services and explore new improvements
- Communicate new technical functions and features, as we as new value-added product offerings to customers
- Maintain and improve quality results by creating standards and guidelines; recommending improved procedures.
- Prepare performance reports by collecting, analyzing and summarizing data and trends
- Drive the onboarding of customer details (credit application, subscription details…)
- Inform clients by explaining procedures; answering questions; providing information.
- Take full accountability for the effective handling of any issues
- Maintain professional and technical knowledge
- Prepare analytical reports as required.
- Ensure that all records are in line with company procedure and accepted practices.
- Have fun!
QUALIFICATIONS / BACKGROUND / EXPERIENCE
- Sound verbal, written and telephonic communication skills in English
- Advanced computer literacy (Microsoft Office, Word, Excel, Powerpoint)
Education:
A diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandato
Experience:
- Proven sales track record, preferably in the tech or app-based solutions sector.
- Sales experience in the logistics and transport support sector is beneficial as is experience in the security/emergency, response/telematics
- Strong negotiation and communication skills with the ability to adapt to diverse client needs.
- Self-driven, goal-oriented, and able to work independently while maintaining high energy levels.
- Proficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus).
- Tech-savvy with a good understanding of mobile apps and digital sales channels.
- Excellent interpersonal skills and the ability to build rapport quickly.
- Experience with presenting a technology product/service
- Comfortable working in a fast paced and challenging environment
- Excellent presentation skills
- Unendorsed drivers license and own car preferred
- Innovative and strategic thinker
- Ability to work under own initiative and think of new ways to drive efficiencies
- Willingness to work irregular and extended hours if required from time-to-time
Deadline orientated and analytical (Precise and accurate attention to detail)
- Ability to see tasks through to completion
- Ability to speak effectively one on one (Interpret customer needs and Listening skills)
- Sound computer literacy (Microsoft Office, Word, Excel, Mechanic Desk)
- Be punctual, flexible and available for scheduling
- Demonstrate an interest in growing the company
Additional Information:
- The successful candidate will have the opportunity to grow within the organization and contribute to a fast-paced, innovation-driven environment.
- Basic salary is competitive, with additional performance-based commission incentives.
