Sales Account Coordinator

SUMMARY:
We are currently assisting our client in recruiting for a Sales Account co-ordinator.

POSITION INFO:
Job Summary
Responsible for supporting the sales team by providing excellent customer service, assisting with all sales administration, preparing bid proposals, processing orders, maintaining the sales processes, and ensuring customers have a positive sales experience. Always be enthusiastic, customer-focused, and work well in a fast-paced sales environment. Attention to detail and accuracy in the sale process is of utmost importance.

Key Responsibilities

• Be professional, considerate, honest, and always on time
• Greet customers warmly and provide a welcoming atmosphere
• Handling incoming calls, emails, and correspondence, prioritizing and responding on behalf of the salesperson when necessary.
• Maintain knowledge of standard products and services offered by the company
• Receive and process customer orders accurately and efficiently, ensuring all details are correct and entered into the system
• Communicate with customers regarding any discrepancies with orders, delivery addresses, company information, and outstanding payments.
• Send confirmation of orders to customers after receiving a new order. Make sure the information sent is complete and accurate
• Coordinate with other departments, such as finance and service delivery, to ensure the smooth processing and delivery of orders.
• Handle any issues related to order discrepancies, delays, or customer complaints, working with the relevant teams to resolve them promptly.
• Participate in team meetings to discuss customer order status and give accurate feedback to customers.
• Provide feedback on any customer complaints, customer needs, market trends, opportunities, and potential areas for growth.
• Ensure that all sales documents are properly filed electronically for easy retrieval and reference
• Prepare bid proposals accurately, obtain all required information, compile, and make sure it is delivered in time.
• Assist with organizing, managing, and attending events like golf days and conferences.
• Attend client meetings and events when necessary to provide support and take notes for follow-up actions.
• Assisting to request quotations from suppliers and the processing of purchasing orders.
• Keep a record of all company documents and request updates before the expiring dates.
• Assist other departments as and when necessary
• Assist with other tasks assigned by management
• Computer literate in MS word Suite (Excel,Office,Powerpoint,Outlook) and computer software programme such as SAGE,Pastel