Sales Administrator

SUMMARY:
Are you an all-rounder with strong administrative skills, experience in admin processing orders on an ERP system, receive stock deliveries with the ability when the need arises to move boxes up to 25kg.
 
Our client in Kloof, KZN, needs an individual that does not mind getting their hands dirty, manage the full service and grow sales through their excellent customer service.
 
Your can-do attitude and excellent communication in both English and Afrikaans are required.

POSITION INFO:
REQUIREMENTS

• Matric, relevant tertiary qualifications highly advantageous
• Ability to work alone as other staff are often out on the road
• Self-managed with good timekeeping track record
• Proficient in MS Word and Excel
• Excellent communication skills in both Afrikaans and English
• Numerical accuracy and deadline orientated
• Team player willing to take on any ad hoc tasks that are required
• Well-presented and well-spoken for customer interactions

• Serve as the first point of contact for clients both in-person and on the phone
• Develop strong relationships with clients to ensure repeat business
• Follow up on client satisfaction after orders have been delivered
• Maintain a professional demeanour at all times, representing the company brand
• Manage office tasks such as filing, organizing, and updating records
• Handle incoming and outgoing correspondence (emails, phone calls, etc.)
• Manage enquiries and assist clients with their orders
• Taking of client orders both in person, via phone, and email
• Enter orders into the system and ensure accurate data entry
• Coordinate with production teams to ensure orders are processed efficiently and meet client deadlines
• Coordinate delivery schedules with clients
• Ensure all necessary paperwork and invoicing are completed for orders being delivered
• Manage the process of tracking orders and ensuring timely deliveries
• Provide product information, respond to queries, and handle complaints efficiently and professionally
• Support sales team in preparing quotations, processing payments, and finalizing orders
• Maintain office supplies and ensure the workplace is well-organized