Sales Administrator - Brooklyn - R10,000 - R13,000 per month

SUMMARY:
-

POSITION INFO:

Trading hours Monday – Friday 8:00 – 17:00.

Main Accountabilities and responsibilities (but not limited to):

Experience debtors and creditors / general accounting and bookkeeping

• Fully bilingual, excellent written and oral communication skills
• Well-presented, professional and telephone etiquette
• Excellent computer (Excel, Word, Outlook) literacy and general office filing system.
• Must be able to work with limited supervision and take initiative.
• Strong ability to multi-task, work well under pressure, and meet deadlines.
• Self-starter with a drive to learn and develop new skills.
• Positive hands on, can-do attitude, punctual, self-motivated, attention to detail, reliable and sober habits
• Excellent work ethic, problem solver and have a practical mind.
• Experience within the flooring, blind, shutter and awning sector highly beneficial.
• Valid driver’s license and own vehicle

• Handling sensitive information in a confidential manner
• Selling of flooring and blinds or any other instructions given by a person designated by the Employer.
• Opening and closing the premises.
• Greeting and assisting visitors to the office
• Ensure that all calls and client interactions are handled professionally and that a professional image is given of the Company to all internal and external customers.
• Research and identify sales prospect opportunities in addition to those given to you by the Employer.
• Maximize sales opportunities in store and within allocated sales territories by utilising a variety of innovative methods.
• Maintain contact lists of your main clients.
• Adhere to administrative guidelines pertaining to quote formats and electronic filing systems amongst others.
• Keep daily sales, client visit forms and commission files up to date.
• Manage and take ownership of each client interaction from
  • Forwarding leads to sales consultants the same day inquiry was received.
  • Identifying, understanding and meeting customer demands to provide an excellent service.
  • Ensure high customer satisfaction in terms of the level of service they receive.
  • Provide a single point of contact for customers for questions, answers and project schedule updates.
  • Maintain a professional approach at all times, including appearance when dealing with customers.
  • Preparing customer quotes and forwarding these to clients within 24 hours of consultation with the client.
  • Follow up each quote telephonically within 48 hours to determine if client has received the quote and requires any further information.
  • Replying to customer emails and telephone calls the same day as received.
  • Assisting sales consultants and decorators with preparing and sending of quotes.
  • Maintain superior product knowledge.
  • Ensuring accurate and timely processing of sales order, including production of invoices, installation arrangements and handling of payments.
  • Placing of orders, the same day the proof of payment has been received by client. Orders are only to be placed once the deposit has been paid.
  • Filling out the installation information sheet at the same time the order has been placed.
  • Informing clients about the status of the order.
  • Ownership and accountability for pre-and post-sale processes.
  • Resolving of mistakes made on orders and any other issues that prevent the Employer from invoicing the client in a timely and professional manner. It is your duty to resolve any outstanding issues to the satisfaction of the client.
  • Keep track and follow up on any outstanding payments.
  • Financial control / administrative responsibilities include: daily management of debtors, ensuring that all payments are processed timeously; outstanding orders; previous order transactions; customer service recon; checking delivery schedules.
  • Adhere to all policies and processes.
  • Work as a member of the team assisting colleagues if you have the opportunity to do so