Sales Agent

SUMMARY:

POSITION INFO:
About the role
The Call Centre Service Agent’s primary role is to manage and maintain accurate data on Master Databases by ensuring that the client’s supplier information is captured accurately and completely.

• Ensure Supplier information cleaning- 35 entities per day. This includes vendors that have been followed up on and the status has changed from followed up to a cleaned/matched record.
• Ensure Supplier Information Maintenance - 1, 40 entities per day (This includes updating of telephone numbers, numbers, email addresses, etc.).
• Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our clients as
• defined in our contracts and service level agreements.
• Ensure that all client’s supplier records are updated all the time Chasing at least 100 old expired BEE certificates on a weekly basis, which is equivalent to at least 20 expired certificates per day.
• Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our clients as defined in our contracts and service level agreements.
• Ensure that all of our client’s supplier records are updated all the time.
• A minimum of an updated comment against 60 unique vendors for the chase of BEE certificates valid for the client’s
• reporting period. This includes updating master records (company name, VAT number, BEE contact person’s name and email address and/or contact numbers).
• Ensure that the Supplier Information respondents and admin inbox of 30 certificates/ are in process per day
• Telephonic engagements in and outbound professionalism should be.
• maintained at all times.
• Queries that cannot be resolved by oneself should be timeously escalated to the team leader/supervisor.
  

•  Matric.
• Must not have taken part in the YES Program before.
• South African unemployed youth aged between 18 and 34.
• Excellent command of the English language.
• Good written, oral, and interpersonal communication skills
• English and at least one other official language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
  
  Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.