Sales Consultant - Fire Systems

SUMMARY:

Description

POSITION INFO:
Requirements:

• NQF5 in sales, marketing, or a related field, OR
• Extensive relevant Fire Suppression industry experience
• 4+ years of experience in sales roles within the fire industry

• Evaluate market and sales opportunities by building relationships and networks, initiating discussions, and securing sales in new and existing markets aligned with strategy and targets.
• Achieve sales targets by identifying leads, engaging decision-makers, and completing required documentation (e.g., tenders, quotes, and budget proposals) within deadlines.
• Conduct sales negotiations, present competitive advantages, address concerns, and build trust to secure and maintain mutually beneficial relationships.
• Retain customers through ongoing contact, understanding their needs, and providing advice and support to build loyalty.

• Manage customer expectations by aligning offerings with their needs, addressing challenges, and ensuring timely communication.
• Maintain strong customer relationships by understanding their business development needs and presenting solutions.
• Resolve customer complaints and queries promptly and provide feedback within agreed timelines.
• Report on customer issues and feedback by gathering information and preparing monthly reports.

• Address after-sales support by identifying and resolving issues within deadlines.
• Maintain and update the Sales CRM system daily.
• Complete sales processes and documentation according to quality standards and timelines.
• Draft sales documentation, ensuring compliance and alignment with branding standards, and submit before client deadlines.
• Manage payment cycles, invoicing, and tracking payments to ensure timely processing.
• Prepare sales reports as scheduled, ensuring alignment with defined standards and deadlines.