Sales Customer Relationship Liaison

SUMMARY:
Do you have experience managing key customer relationships being involved in the full cycle and completion of the sales process?

Our client based in Montague Gardens requires a unique individual to look after the key clients, liaise with internal teams, and be the central point of all communications for successful transactions.

POSITION INFO:
REQUIREMENTS

• Matric
• Min 3 years’ experience managing Customer Accounts
• Excellent communication in English and Afrikaans
• Exceptional business administration and finance acumen
• Ability to think on your feet and problem solve successfully
• Ability to build relationships and manage multiple key accounts
• Exposed to marketing to increase sales within the business
• Strong communication and interpersonal skills.
• Exceptional negotiation and problem-solving abilities.
• Ability to work independently and as part of a team
• A results-oriented mindset with a passion for exceeding targets

• Working alongside the Management Team
• Cultivate and nurture relationships with key clients in the event space. Understand their needs, objectives, and challenges to provide tailored solutions and ensure client satisfaction
• Identifying new business opportunities with key clients
• Negotiate and finalize contracts, ensuring mutually beneficial terms and compliance with company policies
• Budgets, costing, compile quotations and tenders for projects
• Develop relationships with future key accounts
• Addressing and resolving key clients’ enquiries or problems
• Acting as the main point of contact between key clients and internal teams
• Supervising the account teams assigned to each key client
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met
• Compiling reports on account progress, goals, and forecasts
• Developing a thorough understanding of key clients' needs and requirements
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goal
• Act as a trusted advisor to clients, providing insights and recommendations to enhance their event experiences