Sales Operations Co-Ordinator

SUMMARY:
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POSITION INFO:

JOB TITLE: Sales Operations Coordinator

AREA: Durban, KwaZulu Natal, South Africa

INDUSTRY: ICT

Salary / CTC: R 30 000 – R 32 000 (depending on current earnings, experience and qualifications)

Report to: Sales Manager

Job Summary:

The sales coordinator will support the sales team and ensure smooth and efficient operations within the sales department. This role will involve a variety of administrative and coordination tasks to help the sales team achieve their targets and maintain high levels of customer satisfaction. They will play a crucial role in streamlining sales operations and supporting the sales team in achieving their goals

Key Responsibilities:

• Assist the sales team with day-to-day administrative tasks including scheduling meetings, organizing travel arrangements, and managing correspondence.
• Prepare and distribute sales-related reports and documents as required.
• Oversee the order lifecycle from receipt to delivery, ensuring accuracy and timely processing of customer orders.
• Coordinate with logistics and production teams to address any issues related to order fulfillment.
• Serve as a primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Maintain professional relationships with clients and provide excellent service throughout the sales process.
• Track sales performance metrics, generate reports, and analyze data to provide insights into sales trends and areas for improvement.
• Assist in preparing sales presentations and proposals.
• Collaborate with marketing, finance, and logistics teams to ensure alignment on sales strategies, promotions, and operational processes.
• Facilitate communication between the sales team and other departments to ensure timely and accurate execution of sales initiatives.
• Maintain and update customer and sales data in CRM systems or other databases.
• Ensure data accuracy and integrity, and generate reports as needed.
• Prepare and process sales contracts, quotations, and other relevant documentation.

• Ensure compliance with company policies and procedures regarding sales documentation.
• Provide support to the sales team in achieving their goals by assisting with lead management, customer follow-ups, and other sales-related activities.
• Organize and coordinate sales events, trade shows, and promotional activities.
• Assist the sales manager in the implementation of the organization's sales initiatives and strategies.
• Analyzing sales data to optimize sales efforts and better identify potential opportunities to expand product depth and breadth.
• Monitor the team's progress, identify shortcomings and propose improvements.

EXPERIENCE AND KNOWLEDGE:

• A minimum of three (3) years’ experience in sales
• Proven track record of sales success within an ICT distribution business
• Knowledge of the IT market, reseller channels, marketing and promotional strategies is essential
• Understanding of IT industry and OEM channel

SKILLS AND EDUCATION:

• Matric with mathematics is essential and a Sales and/or Marketing qualification is required, college diploma or university degree is preferred
• Maintain high level of customer service
• Ability to effectively prioritize workloads and manage time
• Mature outgoing personality, energetic go getter with a will to succeed
• Strategic thinker with strong planning and execution skills
• Excellent customer engagement and relationship building skills
• Strong negotiation skills
• Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
• Service quality orientated
• Customer focused
• Copes effortlessly within a high stress and pressurized environment
• Excellent communication, writing and people skills
• Willing to go the extra mile and succeed
• Technology driven
• Ability to work with numbers
• Ability to provide positive, helpful & productive feedback
• Able to establish effective personal contact / channel for communication between parties

PERSONAL ATTRIBUTES AND QUALITIES:

• Mature and outgoing individual
• High attention to detail
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Patience, tolerant and diplomatic
• Ability to work as part of a team
• Well-groomed and highly presentable
• Well organized individual
• Assertive and positive individual
• High level of energy
• Motivated and driven
• Self-starter and self-confidence
• Problem solver
• Positive attitude
• Proactive individual

COMPLIANCE COMPETENCIES

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

EXTRAS

Travel Required: Yes

Driver’s License & Vehicle: Yes

Grooming: Must be well-groomed and present a positive corporate image

Languages: English

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