Sales Operations Coordinator

SUMMARY:
Must be educated to Degree level

POSITION INFO:

About the role

We''re looking for a dynamic and highly driven individual to support our Head of Sales Fulfillment and Outbound in delivering success. This individual’s responsibilities include:

• Manage Sales Fulfilment for all inbound and partnership channels
• Manage sales initiatives and campaigns o Manage contracts for unique solutions
• Trouble shoot, escalate and manage resolution on sales operational issues. This is a specialist role reporting into Head of Sales Fulfilment and Outbound. 

Minimum Qualifications:

Degree or related in Business Management, Commerce or similar.

Experience:

• 2-5 years of experience within a Sales Operations role
• 2-5 years of administrative experience
• Sales experience
• Salesforce or similar CRM experience (advantageous) Competencies
• Excellent administrative skills
• Strong analytical capability
• Strong reporting and data presentation skills
• Excel skills
• System administration skills
• Fast paced and operates with urgency
• Keen attention to detail
• Strong customer care values
• Strong collaboration skills

Responsibilities:

• Manage Sales Fulfilment for all inbound and partnership channels
• Ensure all incoming leads are optimally managed
• Manage lead quality
• Manage duplicates as required
• Allocate leads to sales executives and manage capacity
• Track progress on leads loaded and escalate leads neglected
• Bring in Partnership Managers into deals which will benefit from support
• Channel Management support and stakeholder feedback
• Partner affiliate code creation and maintenance
• Lead form upgrades and quality assurance
• Weekly feedback on lead quality, leads volume received, conversions, issues faced and resolution from fulfilment on leads and conversions, and deep dive into applications which made it to credit, and where we lost, and why.
• Monthly feedback on channel performance and sales performance.
• Managing sales initiatives and campaigns for outbound channels
• Ensure collateral and campaigns are delivered as briefed in by Head of Sales Fulfilment and Outbound.
• Identify old applications which were previously unsuccessful, investigate and allocate to the respective salesperson, if feasible.
• Referral program management
• Track SE lead provider activity
• Support the co-ordination of events and walk-in activities
• Manage contracts for unique solutions
• Send offers, generate contracts, sign contracts
• Approve disbursements
• Check-in on collections and ensure all funded deals are collecting as expected
• Trouble shoot, escalate and manage resolution on sales operational issues.