Sales Representative

Qualifications and Experience

• Grade 12 / Matric / NQF level 4

• Up to 2 years experience (Operational Execution) Experience in a sales/marketing/FMCG environment

• Basic knowledge of PC, or potential to acquire it

Key Qualities

Critical Success Factors

• Customer Perspective

Communication

• Routine communication with customers or clients

Problem Solving

• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.

Relationships Maintained

• Others outside of own work area but inside the organisation

Sales Representative

Updated July 2020

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Behavioural Competencies

Customer Relations

• Asks questions to identify customer needs or expectations

• Follows through and meets personal commitments to others on time

• Takes responsibilities seriously and consistently meets the clients’ expectations for quality, service, and professionalism.

• Continuously monitors delivery to make sure the customer is receiving good service

• Shows a strong commitment to exceeding customer expectations

• Able to own responsibility for mistakes, apologise and make suitable changes to services

Negotiation

• Able to recognise a situation in which negations are required

• Able to listen to the oppositions argument attentively with the aim of reaching an effective outcome

• Able to tactfully present facts on a “need to know basis” so as to ensure a successful outcome.

• Able to refer to facts presented by the opposition to strengthen argument.

• Possesses the interpersonal skills necessary to negotiate an effective outcome

Planning and Organising

• Manages time effectively, ensuring effective completion of tasks under stressful deadlines.

• Able to prioritise activities and resources, ensuring that results are achieved effectively.

• Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.

Knowledge of Business

• Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current

• Describes the important impacts that one has on the success of one’s functional area and on company results; demonstrates a knowledge of the customers business

• Uses business understanding to make sound decisions and influence the decisions of others

Continuous Improvement

• Increases performance expectations when success has been achieved

• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.

• Finds ways to fast-adapt improvement ideas to work processes

• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements