Sales Representative - Kitchen Hardware

SUMMARY:
Are you Afrikaans first language, have experience in sales calling on various hardware stores, construction & building developers and contractors aligned to their current and future developments?
 
We require you experience within the “hardware components” industry to join our clients growing team selling their upmarket products.  This is a new addition to the team due to the growth in the company and the head office is situated in Ottery.  This position includes a company car with travel throughout the Western Cape including once a month to the Garden Route.
 
They require a team player who is “hands on” and will assist in all areas of the operations.

POSITION INFO:
REQUIREMENTS

• Must have a matric certificate (preferably with mathematics)
• 3-5 years sales experience (preferably in hardware/construction or similar industry)
• Additional business qualifications would be beneficial
• Telephone, Interpersonal and Communication Skills
• Computer Literate in Excel and Pastel
• Technical Product Knowledge (Hardware)

• Be customer focused and build relationships
• Be proactive and use initiative
• Work well under pressure
• Negotiate and problem solve
• Manage your time and work schedule
• Collaborate within the team as well as with customers

• Maintain communication and excellent service with the existing client base by calling on them on a weekly basis.
• Establish new accounts by planning regular visits to potential clients, closely monitoring new account growth.
• Communicate new products, information or feedback to clients to help address their current and future needs.
• Attend / assist clients with price queries and negotiate prices within the parameters as set by management.
• Provide timely responses to all email and telephonic communication from new and existing clients, this includes providing quotations on request etc
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques and report back monthly.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Maintain professional and technical knowledge by attending educational workshops, establishing personal networks, and participating in professional societies where possible.
• Participate in quarterly stock takes as well as conduct stock checks on products and liaise with buyer admin for ordering and potential stock shortages
• Ensure clients receive their order as requested, in the correct condition and in a timely manner by communicating delivery requirements and following up on schedules with the team.
• Ensure that customers are credit worthy or that the sale is in fact paid for (liaise with finance department) before any orders leave the premises.
• If product is damaged, ensure management is made aware of the fault so that a refund or replacement can be arranged.
• Liaise with manager regarding identified problems and/or customer suggestions/complaints so that they can be improved on/rectified.
• Assist manager with ideas for a sales strategy for slow movers and growing market share.
• Keep filing of customer documentation up to date at all times, this includes the above-mentioned activity and results reports.
• Assist with ad-hoc tasks, as requested