Sales Representative (chemical industry)

Business Development
·         Maintain brand reputation and ethos of business in a professional manner.
·         Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
·         A client call planner must be completed and repeated in a 4-to-6-week cycle.
·         To monitor sales and gross profit activities.
·         Present and sell company products and services to current and potential clients.
·         Follow up on new leads and referrals resulting from field activities.
·         Provide product demonstrations at new and existing clients.
·         Develop new business opportunities at existing clients (upselling).
·         Meet the agreed sales targets.
Customer Relationship Management
·         Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
·         Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
·         Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
·         Always provide prompt service and assistance.
·         Assist with deliveries to customers in unforeseen circumstances.
·         Attend to customer needs concerning the best suited products and their efficient use.
·         Manage account services though quality checks and other follow-ups.
·         Carry out technical installations, repairs and maintenance of equipment where necessary.
·         Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
·         Provide emergency service coverage after hours to appreciative customers.
·         Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
·         Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.
Communication and Feedback
·         Attend and participate in all sales meetings.
·         Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
·         Assist in providing the Sales Manager with relevant Service Report data.
·         Submitting a weekly sales/technical report to Sales Manager.
·         Adhere to Company Data and Communication Policies.
·         Use prescribed templates where available.
·         Comply with deadlines where set/required.
Administration Services
·         Assist the Debtors department with the following up of monies when required to do so.
·         Ensuring that new clients have the correct cash or credit application forms completed.
·         Provide updated client contact information.
·         Manage product merchandizing in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
·         Provide prompt quotations to clients within 24 hours of visit and ensure follow up of quotes.
·         Ensure HSE standards (as relating to our product supply) are maintained on client sites.
·         Perform Stock Management and stock taking on a regular basis where required to do so.
Self-Development
·         To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
·         Strive continually to keep abreast of changes in the industry.
·         Attend all training courses as provided by the company from time to time.
·         Work on improving your selling skills through self-study.
Experience and Qualifications
·         Three years’ experience in a similar. sales environment will be essential.
·         Proficiency in Microsoft Office with intermediate level is preferred.
·         Excellent selling, presentation, communication and interpersonal skills.
·         Negotiation skills.
·         Own vehicle and valid driver license.
·         Excellent organizational skills & good multitasking skills.
·         Ability to meet deadlines.
·         Be bilingual.