Sales Support Administrator

SUMMARY:

Our client, a leader in the Finance industry is looking for a Sales Support Administrator

POSITION INFO:

KEY RESPONSIBILITIES:

  • Receptionist and hosting and assisting clients visiting the Centre.

• Ensure full support is given to the Sales Consultants with regards to home loan

applications and client service. 

• Ensure all client, consultant and agent relationships are maintained. 

Alignment to business driver/strategy 

 • Ensure all client home loan applications are dealt with efficiently and turnaround times are met in line with Amazing Service. 

Effective Sales Support to Sales Consultants

  • Furnish a pipeline report daily

• Conduct ITC checks. 

• Check client applications and forward to New Business. 

• Resolve all new business, valuation and credit queries on applications 

• Ensure accurate client filing and data store filing

• Return incomplete applications to consultants for follow up/ with a completed checklist

• Ensure Letter of acceptance is correctly taken on and allocated

• In consultant's absence, contact client/manage communication 

• Assist consultant with queries. 

• Support in absence of consultants 

• Maintain email and telephone etiquette 

• Motivating applications 

• Compile spreadsheets and perform calculations from banking account statements and

income calculators. 

• Compile affordability calculations. 

• Perform Lightstone and Transunion searches 

• Contribute to positive branch morale 

• Observe agreed office hours. 

Effective Client Liaison 

 • Follow up on registration queries. 

• Check workflow for person dealing with application and contact. 

• Liaise with clients, consultants and conveyancers. 

• Handle Resubmissions queries. 

• Handle Quick Cash Queries. 

• Track Letters of Acceptance. 

• Close deals for consultants who are no longer employed with the company. Assist in

defending NTU's and cancellations. 

• Assist with existing client matters where these cannot be referred to Administrator. 

• Feedback to existing clients where applicable. 

Aligned to values and self-development 

 • Align personal values and team values to the company's culture and values. 

• Take responsibility for your personal development and career pathing. 

• Subscribe to the company's code of ethics. 

• Manage your behaviour to enhance the reputation and brand of your department and

the company at all times 

• Comply with all legislation governing the organisation 

• Supports and encourages the Amazing service culture 

• Promote team spirit, within the Inland team