Sales Support Administrator (Contract for 4 months)

SUMMARY:
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POSITION INFO:

JOB PURPOSE:

The Sales support is responsible for supporting the Product Manager / Industry Group Manager for supplying customers with quality products, for increasing sales and for ensuring and maintaining customer satisfaction.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensure stock releases to the warehouse are correctly placed and in good time for delivery;
• Type correspondence for customers and Principals / Suppliers.
• Prepare purchase orders, quotations and sales orders from customers and Principals / Suppliers.
• Conduct telephone sales and handle all incoming calls timeously;
• Ensure that customer database, with products purchased and pricing is established and maintained;
• Follow up on shipping documents and details;
• Ensure that records are stored safely electronically and are easily retrievable;
• Ensure that documentation is correctly and efficiently forwarded for processing for commissions to be paid;
• Perform customer satisfaction audits;
• Perform debt collections and aim to achieve 100% collections;
• Assist other Sales Support functions when colleagues are absent;
• Conduct responsibilities in accordance with ISO, SHE and responsible care;
• Telesales with a minimum of 21 calls to customers on a monthly basis;
• Support PMs on sample management.
• Provide administrative support to Rep, Product Manager and Industry Group Manager;
• Order processing and handling Consignment Accounts.
• Ability to engage with other Departments such as Logistics, Finance, Warehouse, Plant etc.
• Other reasonable tasks

PERSON PROFILE

• Chemicals qualification / relevant Diploma/ Degree. Preferable but not essential.
• Administrative experience.
• Industry related experience.
• Logistic and shipping.
• Computer literate in MS Office.
• Experience on an ERP system.
• Preference to experience on CRM system.
• Computer literate, an intermediate user of Excel and understanding of MS office products - Outlook, PowerPoint, Word,
• Ability to work under pressure and support a team;
• Excellent communication skills both written and verbal and the ability to listen;
• Self-awareness and commitment to ongoing self-development;
• Understands the value of giving and receiving feedback, both positive or negative, in a team context

SPECIFIC JOB SKILLS

• People and communication skills;
• Computer literate on the various MS Office packages – Outlook/Word/Excel/PowerPoint/
• Good organizational and planning skills;
• Ability to be trained;
• Perseverance and ability to follow up and chase items required for completion of tasks and meet target dates.
• Attention to detail.
• Mathematical aptitude.
• Ability to multitask.