Sales Support Officer

SUMMARY:
Are you a proactive and detail-oriented professional with a passion for supporting technical sales teams? We are looking for a Technical Sales Support Officer to join our dynamic team of engineers and technicians. Our company specialise in  heavy industrial equipment manufacturing.  Based in Olifantsfontein, our company is renowned for creating powerful industrial centrifugal and axial fans, alongside state-of-the-art ancillary equipment. With a strong presence both locally and internationally, we offer the perfect platform for an experienced sales technician ready to take on new challenges and grow in a rewarding environment.

POSITION INFO:
Role and Responsibilities:
 
As a Technical Sales Support Officer, your key duties will include:
 

• Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
• Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
• Technical Support: Assist in preparing technical proposals and learning key details about our product range to support the sales process.
• CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
• Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
• Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.

• Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
• Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
• Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
• Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
• Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
• Team Player: Ability to work collaboratively with the sales team and other departments.

• Any related qualification will be considered ti your advantage. Please include in your application.
• Minimum of 5 years experience in a similar sales support or administrative role.
• Familiarity with the heavy equipment or the manufacturing industry is essential.

• Competitive salary and benefits.
• Opportunities for growth and professional development.
• A supportive and dynamic work environment.