SalesForce.Com Administrator
Area: Boksburg
Package: Salary package: up to R32k p/m Benefits: Provident fund = company contributes 11% of basic salary, Medical aid – company contributes 65% of classis priority, Other benefits – 13th cheque guaranteed & performance bonus – performance based, 20 days’ annual leave at start.
Duties:
ü Providing administrative support to Salesforce Automation Tool used by the organization
ü Prepare laptops and installing SFA tool on laptops of new joiners to company
ü Download user database on laptops of new joiners
ü Change the territories of different Sales Reps based on business needs from time to time
ü SFA issue resolution: if possible to resolve at local level, do it otherwise escalate to Central support team
ü IT related issues for Salesforce: Sales Reps will raise their own ticket with the administrator in copy, but administrator needs to be know the status and track that status in a separate file and send to SFEM weekly
ü Re-activate or edit any activities in the SFA tool that that users have closed and cannot modify any more
ü Generate reports on activities not closed and send to SFEM / NSM / RSM
ü Ongoing coaching to AM, RSMs on how to use SFA tool
ü Prepare flash report on usage of SFA tool and send to SFEM
ü In case of AM Swap / AM Replacement / pin code duplication / vacant ground, prepare and maintain ADD & DROP files
ü Find out duplicate accounts and send to Central Team in Europe for trashing from system
ü Make report extracts for external agency that finalizes reports and sends them to different RSMs
ü Extract reports from software and send them to different stakeholders
ü Maintain the Salesforce organization Excel file on a monthly basis and send to different stakeholders
ü Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month?” and then tell their answer to SFEM, RSM and NSM
ü Co-ordinate with different stakeholders for SFA version upgradation
- Required Deliverables:
- Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
- 3-5 years SalesForce.com experience
- English speaking
- Communication skills
- Computer literate
- Analytical skills
- Analysis capability, operational marketing manager kind of role ideal as prospective candidates. Marketing or sales responsibilities.
- Strong Analysis capability,
- Excel advanced
- Potential to grow within the business
- Able to work under immense pressure environments
- Deadline driven
- Understands the digital space (business is moving in that direction)
- Strong character – willing to stand their ground
- Ability to make things work and manage change where necessary
