SUMMARY:
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POSITION INFO:
OPERATIONAL
Salespeople are expected to serve customers in a friendly and helpful manner and ensure that all customers are greeted, approached, and handled as per the 6 elements
of selling. To generate sales for the store to ensure its targets are achieved
Ensure Excellent customer relations on the retail floor
• Product Knowledge and Trends
• Testing Products
• Merchandise standards
• Salespersons Certification
• Cash Crusaders Protocol
RETAIL FLOOR
Manage Retail floor – to effectively manage the retail floor to achieve business goals and sustain the profitability of the store
Retail Merchandising
Stock Management
Security / Shrinkage
CUSTOMER SERVICE
Manage Service–Maintains exceptional customer service on the retail floor and lives by a customer service minded culture
Ensure Customer Expectations are exceeded
• Mystery shopper
• Retail Excellence
• Grow Customer Base
OTHER
Teamwork, Leadership, Business acumen, Initiative, communication skills
