Senior Assistant Vice President: Technology: BPO: Cape Town

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2186876792

Date posted:

Friday, January 21, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Senior Assistant Vice President: Technology Global Operations: Cape Town: BPO Industry

Senior Assistant Vice President for Technology Global Operations who will be reporting to the Vice President of Technology Services.

Basic Function:

End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system, and voice environment.
Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
Responsible for identifying areas of improvement and implement service improvement initiatives.
Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.

Essential Functions:

Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.
Effectively manage all Internal, external, client and statutory audits.
Client Portfolio Management – End of End documentation / reporting ready & up to date for any business requirement.
Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Education Requirements:

Graduate, Preference for B.E. / BTech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements

Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.
Willingness to work in a 24 x 7 environment.

Recruitment Note:

Communication will only be with shortlisted candidates: jino.

POPIA DISCLAIMER:

By submitting your application, you agree:

To the processing of your personal information and sharing it with third parties for verifications.

To you exercising of your rights provided for by POPIA.

To Isilumko keeping your personal information confidential.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Senior Assistant Vice President: Technology: BPO: Cape Town

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