Senior ERP Consultant (Expat)

SUMMARY:
Our client is looking for an experienced Senior ERP Consultant to support new and existing customers

POSITION INFO:

Our client is looking for an experienced Senior ERP Consultant to support new and existing customers on the Sage ERP and HR systems, including new implementations and existing customer support. This position is based in Lusaka, Zambia, and offers a permanent contract with a three-month probationary period. The role involves managing customer queries and support requests during and post-implementation of Sage ERP solutions, specifically Sage 300ERP & Sage 200ERP (Evolution).

Responsibilities:

• ERP Implementation and Support:
• Support and implement ERP solutions, specifically the Sage ERP suite of products.
• Lead the implementation of various core financial modules, including General Ledger, Accounts Receivable, Accounts Payable, Inventory Control, Point of Sale, and Reporting in line with the signed-off project plan.
• Provide support to existing customers that may require training assistance or functional assistance in the day-to-day operations of their Sage ERP system.
• Lead support and implementation of the NPOS solution for external customers, including providing necessary post-implementation support or training.
• Team Leadership:
• Lead and mentor the ERP team to ensure ongoing guidance.
• Provide high-level diagnosis to the ERP team and take over open issues as needed.
• Customer and Project Management:
• Document project requirements, including preparation of Functional Specification documents.
• Update project status and keep project managers informed on project requirements, status, and progress.
• Implement ERP modules at client sites and update clients on specific changes or upgrades.
• Ensure adherence to SLA’s with customers by providing prompt and professional support.
• Adhere to internal reporting frameworks for prompt and accurate reporting of project status, support call status, and weekly progress reports.
• Training and Sales Support:
• Lead and support both internal and external training requirements on end-user functionality, operational processes, and system reporting.
• Support commercial teams in the sales process by aiding in preparing and performing client demonstrations and presentations.
• Other Responsibilities:
• Undertake any other duties/tasks as assigned to ensure the achievement of the objectives of the job within the overall objectives of the company.

Key Skills:

• Strong knowledge of accounting principles, ERP systems functionality, Microsoft SQL, and basic networking principles.
• Ability to multi-task and manage multiple customer projects simultaneously.
• High level of energy, drive, intellect, enthusiasm, initiative, and commitment.
• Strong communication skills, both verbal and written.
• Ability to collaborate with team members and customer representatives.
• Possess a valid driver’s license with over two years of driving experience.
• Minimum of 3 – 5 years of experience in the implementation of ERP Systems, Point of Sale Systems, and/or HR systems (specific experience in Sage ERP systems is an added advantage).
• Must have the ability to work in a high-pressure, fast-paced environment.
• If not certified, the candidate will be required to undergo Sage ERP certifications.

Qualifications:

• Bachelor’s Degree in Computer Science, Commerce, Finance, or any related field.