Senior IT Service Desk Technician

 

Recruiter:

Origins Personnel

Job Ref:

JHB000147/RM

Date posted:

Thursday, August 25, 2022

Location:

Benoni, South Africa

Salary:

R15000 Monthly


SUMMARY:
Our client is seeking for a Senior IT Service Desk Technician, someone who's well groomed and experienced. Who will assist and support our team whether on the phone on in person.

JOB DESCRIPTION:

Senior IT Services Desk Technician's Responsibilities:
  • Building a relationship with the users and ensuring that the customer’s needs are met, preventative maintenance.
  • Implement fallback procedures in event of disruption to ensure continuous delivery of service to the local client base.
  • Assisting with the planning, budgeting, motivating and implementation of necessary system and facility improvements.
  • Implementing, support and contribute to the development and maintenance of GIS processes, procedures and policies.
  • Assisting with the monthly performance surveys of the region and provide feedback to GIS management.
  • Excellent knowledge and application of all policies and procedures within GIS.
  • Assisting with the determining of requirements for local Business units and establish projected growth for each.
  • Administration – Procedures e.g. Change Control, logging incidents, adding printers to network on different VLAN’s, disaster recovery (backups) etc.
  • Troubleshooting skills on hardware, network and software.
  • Supporting of all D&T in-house programs, applications and hardware and keep abreast of the latest technology in the industry, both Hardware and Software.
  • Have ability to guide team members on technical issues.
  • Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.
  • Backup for supporting LAN Administrator when required.
  • Keep Server and hub rooms up to D&T Standard.

Senior IT Services Desk Technician's Requirements:
  • Relevant qualifications.
  • Must have 4 - 5 years technical experience with good hardware, software and network knowledge.
  • Knowledge of of A+, MOUS and N+ will an advantage.
  • Knowledge of MCS and PABX exposure.
  • Exceptional communication skills.
  • Be self disciplined.
  • Be reliable and efficient.
  • Have strong technical knowledge.
  • Have management skills.
  • Fault analysis.
  • Have responsive client service.
  • Continuous improvement of service quality through technical solutions.
  • Be professional and responsible.

NB: Only qualifying applicants will be contacted for this position. If you are not contacted 2 weeks after closing date consider your application unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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