Senior Sales Assistant

SUMMARY:
Senior Sales Assistant

POSITION INFO:
Qualification 

• Completion of Matric or National Senior Certificate essential – Tertiary qualification a benefit

• 5 Years experience in sales assistance / administration
• Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential

• Screen customer requests received on email and other communication platforms
• Process quotes and orders on the company system (Fincon) timeously
• Place orders to the correct warehouse locations and work with our internal teams to ensure efficient processing.
• Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers.
• Manage customer expectations relating to stock shortages and delays.
• Keep our customers informed with product developments, price updates, and stock levels.
• Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA).
• Handle any queries that may arise from faulty stock returns in conjunction with our technical team
• Communicate with product managers & account managers with regard to stock levels and demand