Senior Service Desk Analyst

Recruiter:

Six Sense Consulting

Job Ref:

JHB000914/MS

Date posted:

Thursday, April 28, 2022

Location:

Johannesburg, South Africa

Salary:

R 450 000.00 CTC Annually

SUMMARY:
Opportunity available for a Senior Service Desk Analysts who will be responsible for the day to day ‘business as usual’ operational co-ordination of the team;
must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.

JOB DESCRIPTION:

SKILLS & CRITERIA:
Qualification

A relevant IT qualification (A+, N+, MCSE or a combination thereof).
Microsoft Office Specialist (MOS) Master 2010 Certified
Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
Microsoft Windows 10
Microsoft Office 2016 and Microsoft 0365
Microsoft end Point Manager admin centre (or other Management solutions)
Apple and Android products (Tablets/Phones)
Printing solutions (desktop and MFD)
Active Directory and Exchange
Mimecast email management
SCCM (reporting, collection management, log analysis)
Worksite DMS (or other Document Management Systems)
Expert, CMS, Interaction
Encryption software
Video conferencing (Polycom or Tandberg)
Intermediate experience in networking

Experience

Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
Experience of working collaboratively with others to achieve success
Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+ customers.
Should have 5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking
Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures;
Facilitate repairs of faulty equipment;
Setup IT equipment required for boardroom meetings, video conferences and external client meetings where required;
Managing, owning and being responsible for all IT first/second line support issues for customers;

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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