Senior Voice and Data Engineer

SUMMARY:
Job Description
Our client is looking for a talented Senior Voice and Data Engineer to enhance their team. The successful candidate will have a deep knowledge of SIP protocols, IP networking, and substantial hands-on experience with Cloud PBX and VoIP systems. Proficiency in using Mikrotik Routerboard is critical. A valid driver’s license is a must, and relevant certifications are preferred.

POSITION INFO:
Key Responsibilities

• Set up, configure, and maintain new customer data links through various cloud platforms.
• Create tickets, troubleshoot issues, and follow up on data links identified as problematic by the monitoring system.
• Manage and configure SIP protocols, Yealink IP Phones, WiFi Access Points, and other IP networking devices to ensure seamless communication.
• Deploy and maintain Cloud PBX and VoIP solutions for clients.
• Install, configure, and resolve issues related to Mikrotik Routerboard devices.
• Perform network assessments for customers and offer recommendations for enhancements.
• Monitor and enhance network performance to ensure high reliability and availability.
• Work with cross-functional teams to integrate voice and data solutions with other IT systems.
• Provide technical support and training to clients and staff when needed.
• Document configurations, processes, and procedures for future reference.

• Degree in Computer Science, Information Technology, or a related field.
• Demonstrated experience in voice and data engineering with a focus on SIP protocols and IP networking.
• Hands-on experience with Cloud PBX and VoIP systems.
• Expertise in Mikrotik Routerboard setup and management.
• Valid driver’s license.
• Certifications such as CCNA, CCNP, or similar are an asset.

• In-depth knowledge of SIP protocols and IP networking principles.
• Expertise in configuring and managing Cloud PBX and VoIP systems.
• Experience with Mikrotik Routerboard devices.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and within a team.
• Attention to detail and a commitment to quality.

• Cell phone and data.
• Opportunities for professional development and obtaining certifications.
• Exposure to firewalls and cybersecurity.
• Supportive and collaborative work environment.
• Flexible working hours and options for remote work.