Service Administrator – CCTV, Alarm industry - Brackenfell

Service Administrator – CCTV, Alarm industry

Brackenfell

Well established Company in Brackenfell , that specialises in CCTV, Alarms, Access Control etc is seeking to employ a service admin candidate ( internal coordinator)

The successful candidate will be the liaison between the Project managers and Site teams

Key Responsibilities and accountabilities: 

• Ensure all service calls are timeously and accurately captured and updated on Eworks
• Ensure all clients are informed of service appointments and/or changes and updates
• Follow up on completed service calls to ensure customer satisfaction
• Escalate service issues to service manager (and management, if required) and ensure service issues are resolved timeously to ensure customer satisfaction
• Invoicing of service calls and ordering of service equipment and consumables
• Ensure that all staff times are accurately captured on the respective reports
• Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times
• Follow all company policies and procedures and business principles
• Escalate any unresolved problems or issues of importance to Management
• Ensure that all deadlines are met within the given timeframe

Please email cv and package requirements to