Service Advisor

Recruiter:

Sydsen Uthintane (Pty) Ltd

Job Ref:

PTA000317/IS

Date posted:

Monday, April 7, 2025

Location:

Johannesburg, South Africa

SUMMARY:
We’re Hiring: Service Advisor | Sandton
A premium automotive dealership based in Sandton is looking for a professional and customer-focused Service Advisor to join their team.

POSITION INFO:
About the Role:
As a Service Advisor, you will be the vital link between customers and the workshop. Your primary responsibility will be to provide excellent customer service, coordinate vehicle servicing, and ensure that customers are kept informed throughout the process.

Key Responsibilities:

Welcome and assist customers in a professional and friendly manner
Accurately capture customer and vehicle details, including concerns and service requirements
Liaise between technicians and customers to ensure smooth communication
Provide cost estimates, explain service details, and obtain approvals
Monitor job progress and keep customers informed on status and completion
Handle after-service follow-ups and resolve customer queries efficiently

Requirements:

Proven experience as a Service Advisor in the automotive industry
Excellent communication and customer service skills
Strong administrative and organisational abilities
Knowledge of dealership systems and booking software is advantageous
A team player with a professional, positive attitude

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