Service Advisor

Recruiter:

Hedz recruitment solutions

Job Ref:

SA060122JHB

Date posted:

Friday, January 7, 2022

Location:

Johannesburg, South Africa

Salary:

R300 000 per annum

SUMMARY:
Our client, a well established dealership in Johannesburg is seeking the services of an experienced Service Advisor.

JOB DESCRIPTION:

Our client, a well established dealership in Johannesburg is seeking the services of an experienced Service Advisor.

The successful candidate must have all of the below.

4+ years Experience as a Workshop Service Advisor
Experience must be within a reputable Car Dealership Workshop
It is essential that you are able to work under pressure.
Kerridge experience will be advantageous

Salary:Basic R16,000.00 - R18,000.00 + R25 000 potential Incentive structure per month.

DUTIES AND RESPONSIBILITIES:

· Comply with internal/ Group service standards and procedures for optimal performance levels.

· Communicate and respond to customer queries in person, via email or telephonically.

· Assist customers with enquiries, bookings, scheduling services and collection of vehicles.

· Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.

· Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.

· Prepare and manage job cards and Technician notes with the required service details.

· Ensure that all vehicles are serviced and maintained to customers'' requirements and franchise standards.

· Authorise the required parts to be ordered and follow up on outstanding parts on order.

· Provide thorough feedback to the customer regarding services done and/ or outstanding.

· Contact existing and potential customers and sell additional services e.g. maintenance plans.

· Ensure that all costs, invoices, and claims are accurately completed daily.

· Manage customer complaints quickly and effectively for optimal customer satisfaction.

· Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.

· Continuously maintain high levels of productivity.

· Any ad hoc admin/ other responsibilities as and when required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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