Service Desk Agent ( Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002070/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa

Salary:

market related

SUMMARY:
Our client based in Pretoria is looking for a Service Desk Agent with Minimum 2 years ICT experience

JOB DESCRIPTION:

Qualifications

Diploma or equivalent qualification in ICT
Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
A+ certification ( No expired certification will be accepted)

Duties

Logging all relevant incident/service request detail on the call tracking system
Providing first-level support through taking calls
Handling the resulting incidents or service requests using the incident
Reporting and request fulfilment processes
Allocating categorisation and prioritisation codes
Providing first-line investigation and diagnosis
Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
Follow up on customer satisfaction
Conduct customer satisfaction surveys

NB: Only candidates who meet he above requirements will be contacted.

Closing date 08 July 2022

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Front office Agent
Location: Johannesburg
Salary:
74 days ago

Project Manager (Health Information System Support) - (FTC - Wits RHI - Gophelega - Tshwane)
Location: Pretoria
Salary: Monthly
Background:The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa’s health challenges.It is located within the University of the Witwatersrand and addresses some of the greatest public health concerns affecting our region, including HIV and its related problems, sexual and reproductive health, and vaccinology.
3 days ago

Procurement Operations Manager
Location: Gauteng
Salary: Market related
Deloitte is currently looking for a Procurement Operations Manager to join one of our clients on a 1
4 days ago

SENIOR IT SUPPORT TECHNICIAN
Location: Pretoria
Salary: Market related
Perform technical support, administrative tasks and reporting as it relates to the IT Infrastructure
6 days ago

ERP Developer
Location: Pretoria
Salary: 500 000 Annually
If you are an ERP Developer this is a vacancy for you.
6 days ago

SENIOR IT SUPPORT TECHNICIAN
Location: Pretoria
Salary: Market related
Perform technical support, administrative tasks and reporting as it relates to the IT Infrastructure
6 days ago

Architectural Office Assistant
Location: Pretoria
Salary:
Our client is looking for a Architectural Office Assistant to join their team in Pretoria.
9 days ago

Senior Billing Administrator
Location: Johannesburg
Salary: 350 000 Annually
Are you an experienced billing professional with a sharp eye for detail and a passion for driving billing integrity?
10 days ago

Technical Product Support (Call Centre)
Location: Johannesburg
Salary: 20000 Monthly
A well-known Technology company that makes award winning electronic products is looking for a Technical Product Support Associate to join their call center team.
10 days ago

IT Support Technician (Level 2)
Location: Centurion
Salary:
11 days ago

Service Desk Agent ( Client Based)

Similar jobs you might be interested in:

Create a free job alert for Service Desk Agent ( Client Based) in Pretoria

Jobseekers

Recruiter

General