Service Exchange Coordinator

Recruiter:

Hr Xchange

Job Ref:

2138212362

Date posted:

Tuesday, February 4, 2025

Location:

Kempton Park, South Africa

SUMMARY:
-

POSITION INFO:

Our client, a global supplier in equipment and tools, service and technical solutions for the mining and infrastructure industry, requires a Service Exchange Coordinator for a temporary position in Kempton Park.

Salary is market related
Contract/Temporary position
Based in Kempton Park

Responsibilities

The Service Exchange Coordinator plays a critical role in managing and coordinating the repair and exchange of serviceable components within the organization. This role is essential for maintaining the reliability and availability of critical components, directly impacting the efficiency of service operations and customer satisfaction.

Ensure that serviceable parts are efficiently repaired, refurbished, and exchanged to maintain the availability of critical components for operational needs.
Oversee the entire repair process, including liaising with repair vendors, tracking repair status, and ensuring timely completion to meet service level agreements (SLAs).
Monitor the inventory levels of service exchange components, ensuring that there is an adequate stock to meet demand while avoiding overstocking.
Act as a point of contact between the service department and customers or internal stakeholders.
Ensure that any issues related to component exchanges are resolved promptly.
Coordinate relationships with suppliers to ensure they provide the right goods and services at the right time, quality, and cost.
Maintain accurate records of all exchange transactions, repair histories, and generating reports for management on the WIP and Margin performance of the service exchange program.

Requirements

Grade 12 / Matric
Qualification in Office Administration, Cost Accounting or other Relevant
Minimum 2 years experience in data capturing, office administration and cost accounting and/or statistical methods
Experience with pricing and working with foreign currencies
Computer literate and proficient in accounting software
Experience with Aurora advantageous

Out client is an equal opportunity employer.

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