Service Rep: Collections

SUMMARY:
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POSITION INFO:

CORE DESCRIPTION
To render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound credit
management principles.

CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE
Telkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care;
Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; Consultation

FUNCTIONAL SKILLS
Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management;
Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship Management

ATTITUDES/ LEADERSHIP COMPETENCIES

Business Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive;
Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential
Page.

MINIMUM PERSON REQUIREMENTS
REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
None
QUALIFICATIONS
Grade 12 plus modular courses (NQF level 4)
EXPERIENCE
2 years experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid driver's license where required
Security clearance - integrity assessment
OUTPUT 1
Retained Customers
SUB-OUTPUTS
Receive and analyze request
Receive claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy