Service Technician

Recruiter:

Staff Solutions Recruitment

Job Ref:

E.L002418/AK

Date posted:

Wednesday, September 25, 2024

Location:

Midrand, South Africa

SUMMARY:
Our client is seeking a Service Technician to work closely with Account Managers to ensure that their service standards remain exemplary. The role will be based in Midrand Johannesburg.

POSITION INFO:

Join our dynamic team as a Service Technician, where you will play a crucial role in delivering high-quality, specialised services within the food and beverage industry. Based in Johannesburg, you will provide essential support to our In-Land Sales Organisation/Team, working closely with Account Managers to ensure that our service standards remain exemplary.

Your expertise and skills will be pivotal in maintaining strong customer relationships, ensuring technical and chemical site functions are performed to the highest standards, managing site stock control, and adhering to rigorous health and safety practices.

If you are a dedicated professional with a passion for excellence, we invite you to contribute to our mission of exceptional service delivery.

KP AREA 1 – On-Site Customer Relationship Management

Ensure a professional approach when dealing with the various Heads of Departments.
Written and verbal communication must be professional and comply with STH Code of Conduct.
Ensure timeous and professional response to customer queries and complaints.
Attend Site based meetings as required by the Client and keep minutes or notes for Company purposes. Report any risk items arising from such meetings to Management.
Provide timeous feedback and status update on projects managed by STH.
Report daily/weekly to Client & Management on matters pertaining to Cleaning and Hygiene practices and issues.
Actively promote regular reviews with customer management team on matters relating to Hygiene.

KP AREA 2 – Technical / Chemical / Site Functions

Monitor chemical usage per client dept, identifying & acting to save chemicals, water, and energy.
Inspect and ensure all chemical dosing equipment is in good service condition, carry out servicing, maintenance and minor repairs as required to keep the systems fully functionable.
Analyse concentration of in-use chemical solutions.
Support cleaning product trials.
Prepare work orders for servicing and repairs which cannot be conducted yourself, in line with SOP.
Manage and execute tasks set out by management for the client within prescribed deadlines, updating site action lists for presentation to your manager.
Check SOP’s applicable to the site service for accuracy and update where necessary.
Perform all services in a professional and workmanlike manner, ensure good quality.
Maintain the company’s image, by presenting yourself in a neat and professional manner with Company branded Clothing and PPE.
Conduct routine audits of the operation as per the agreed timeframes using defined templates.
Conduct application verification activities as defined by STH Management and the customer.
Report any excessive stock usages to Management for equipment checks to be conducted.
Provide on-the-job-training to customer employees covering safe handling of chemicals and any specific application as requested and agreed with the customer.
Ensure all hygiene related signage, displayed in various areas are current, up to standard, clearly legible.

KP AREA 3 – Site Stock Control

Order stock from head office to ensure stock levels on site are maintained. When required, use the company vehicle to collect the required stock.
Receive stock on site (according to SOP) and follow up on outstanding stock items.
Attend to chemical stock control and issuing, and report over/under supply or damaged stock.
Perform stock counts as required by head office and report outcomes to head office.
Work with customers procurement department to ensure orders are placed on time to maintain sufficient and adequate stock levels on site and ensure there is sufficient stock for weekends.
Maintain chemical storage areas in neat and clean condition ensuring all Health & Safety requirements are met.
Control client owned stock accurately and separately from company stock.

KP AREA 4 – Administration, Communication & Reporting

Accurate data gathering and report generation, completing site-related documentation in professional manner.
Report all testing (daily, weekly, monthly) and related data.
Escalate any anomalies or test results which are out of specification immediately.
Take responsibility for client requirements in your area through feedback to your divisional manager and by escalating queries where required to the Senior Representative or Management.

KP AREA 5 – Health & Safety & Equipment

Order, issue, and display chemical safety signage in all areas.
Comply with Company and Client (Site) health and safety rules and requirements.
Assist with induction of visiting staff and comply with site H&S requirements.
Use Personal Protective Equipment (PPE) as required, executing tasks in a safe and careful manner.
Manage and update health and safety site file.
Ensure all tools and testing equipment undergo regular checks for safe and good working order, including calibration in line with site requirements, reporting any issues soonest.
Ensure all chemicals have updated safety data sheets that are displayed and available at points of use.
Ensure legitimate removal of expired or unwanted chemical products and or empty packaging.

Experience and Qualifications

Relevant technical qualification (e.g. Chemistry OR Engineering OR relevant trade qualification (e.g. Red Seal) will be Advantageous.
Matric or equivalent.
Working experience in the Food Industry essential.
Computer literate (e.g. Outlook, Excel and Word).
Demonstrate Technical competence in engineering matters will be essential.
Good communication and report writing skills.

Personal Attributes and General Requirements

Code 08 Driver’s license and own transport essential.
Prepared to work flexi hours.
Fluent in both English and Afrikaans.
Desire to learn and have good problem solving / troubleshooting skills.

Self-Motivated and able to work with limited supervision and with close attention to detail.
Team Player as the nature of the role requires comfortable interaction (Professional disposition, verbal and written) and liaison with Management, Co-Workers and clients.
Able to ascends/descends ladders, stairs, work in high/confined spaces where necessary.
Excellent Interpersonal; verbal and written communication skills.

Skills

MS Office (E-Mail, Word, Excel); Digital Reporting on Systems
Report Writing
Work with hand & power tools
Troubleshooting & Root Cause Analysis
Stock Management (Basic)
Work with piping, fittings, and pumps
Knowledge of Chemical Products in F&B Industry
Ability to lift, pull and manage equipment and/or chemical products (e.g., 25 kg – 35 kg)

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