Service Technician

Recruiter:

Makhado Consulting

Job Ref:

JHB000040/GN

Date posted:

Thursday, February 13, 2025

Location:

Johannesburg, South Africa

Salary:

R28 000.00 CTC per month

SUMMARY:
Job Purpose:
Our client is looking for a Service Technician to perform field servicing, maintenance, installation and commissioning activities on their systems medical devices. The Incumbent will further be responsible for providing a customer support system by attending to all scheduled and non-scheduled service activities, complaints and queries concerning the use or malfunction of any of their systems medical devices.

POSITION INFO:
Job Requirements:

Required Qualifications:

Matric (Grade 12) or equivalent required.
Electrical/Electronic Engineering Diploma/Degree or a related applicable technical qualification.

Skills and Experience:

A minimum of 2-3 years’ experience in a relevant field.
Knowledge in the field of maintenance and service support environment.
Exposure to Medical Imaging and Radiography field will be advantageous.
Strong understanding of product support in a medical environment is advantageous.
The candidate must have experience in the Medical field dealing with X-rays
Technical skills (electronic, mechanical and instrumentation)
Computer literate (MS Office, Windows)
Able to work long hours
Must have own reliable car

Key Performance Areas:
Service and Standby Activities

Schedule, plan and perform preventative maintenance servicing requirements on the Lodox medical devices in the field both locally and internationally.
Schedule, plan and perform corrective maintenance servicing requirements on Lodox devices in field both locally and internationally.
Providing online and in the field technical support to the service support line after hours as and when required.
Implement upgrades/improvements to reduce downtime and increase performance of all installed units.
Manage all the relevant external FRACAS (Fault Reporting and Corrective Action System) reports and ensure relevant support, feedback and corrective action.

Customer Relations

Provide a primary channel of communication to customers and fellow service engineers to ensure that all reports and queries are logged into the FRACAS database and appropriately managed and actioned.

Installation

Schedule, plan and perform installation of Lodox devices both locally and internationally
Plan and co-ordinate infrastructure requirements for the installation of the Lodox medical devices.

Quality Assurance

Schedule, plan and perform quality assurance inspections on Lodox medical devices.

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