Short-Term Insurance Claims Consultant

SUMMARY:
Bedfordview - Are you an experienced Claims Consultant with a passion for delivering exceptional service? Join our client's dynamic team and play a key role in managing both motor and non-motor claims, while working with top industry insurers!

POSITION INFO:
The successful candidate will have extensive experience in managing both motor and non-motor claims, including household contents, building, all-risk, theft, and liability claims. This is an exciting opportunity to work with a diverse portfolio of clients and insurers while providing exceptional claims management and customer support.

Key Responsibilities:

• Register and process motor and non-motor claims, including household contents, building, all-risk, theft, and liability claims.
• Ensure accurate and timely submission of claim documentation to relevant insurers.
• Facilitate the end-to-end claims handling process, from registration to settlement and final follow-up.
• Serve as the main point of contact for clients throughout the claims process, offering guidance and support.
• Proactively keep clients informed about the progress of their claims, providing clear updates and explanations.
• Obtain all necessary supporting documentation (e.g., damage photographs, claim forms, assessor reports).
• Arrange emergency services assistance (e.g., roadside assistance, burst geyser response) where necessary.
• Notify relevant insurers regarding claim submissions and ensure prompt engagement from underwriters/assessors.
• Coordinate with assessors, ensuring timely assessments and client contact.
• Clarify reasons for claim rejections or partial settlements and communicate these effectively to clients.
• Ensure signed agreements of loss are obtained and submitted as required.
• Review and analyse settlement offers, negotiating improved settlements on behalf of clients where possible.
• Confirm replacement or payment completion and provide final confirmation to the client.
• Arrange for the salvage collection from the client when required.
• Facilitate the removal of stolen/damaged items or written-off vehicles from policy schedules.
• Update client records post-settlement to reflect any changes in cover or assets.
• Conduct regular follow-ups with insurers to ensure claims are progressing within acceptable timeframes.
• Track unresolved or delayed claims and escalate where necessary.
• Maintain a structured system for monitoring open claims and follow-up actions.

• Ability to ensure that all documentation is accurate and processed in a timely manner.
• Proactively identifying and addressing issues that may delay the claims process.
• Ability to manage multiple claims simultaneously while maintaining a high standard of service.

• RE5 Certification (compulsory)
• Minimum of 3 years experience in a similar role as a Claims Administrator/Consultant handling both motor and non-motor claims
• Experience in processing personal and commercial lines claims
• NQF Level 4 or 5 qualifications (120 credits) in a financial services-related field
• Class of Business certification for both Personal and Commercial Lines
• Own reliable transportation
• Excellent communication skills (verbal and written)
• Ability to work under pressure and manage multiple claims simultaneously