Showroom Co-ordinator

Responsibilities

• Overall management of Showroom and Test Kitchen
• Set and maintain the standard for showroom and test kitchen cleanliness and neatness
• Ensure the appropriate company product range is displayed and available in the showroom
• Scheduling of live demonstrations with the external sales team
• Responsible for taking the appropriate action and contacting those required to resolve showroom issues – example: product repair, electrical issues, maintenance issues
• Answering of phones and email queries from customers
• Deal appropriately with customer complaints and queries
• Provide administrative support for the internal and external sales team
• Capture orders for customers in the showroom
• Capture showroom traffic leads and appointments
• Manage the diary for the test kitchen as well as the showroom
• Management of all labels
• Appropriate guidance, interaction and referral of customers
• Lead presentations or training sessions with customers in the showroom and test kitchen if required
• Demonstrate products and emphasise the features and benefits
• Answer all relevant product and technical queries
• Invite, encourage and drive traffic to the showroom by collaboration with the sales teams and using own initiative
• Monitor, record and manage showroom traffic as well as relevant additional reports
• Nurture relationships with walk-in showroom customers as well as regular clients
• Maintain an awareness of competitive products

Requirements

• Grade 12

• Relevant tertiary sales-based qualification would be beneficial
• Excellent communication skills with customers and staff
• Strong presentation as well as training skills
• South African citizens only

• Extensive Customer facing and interaction experience is essential
• Knowledge and previous experience with kitchen-based equipment is preferred
• Minimum of 3 to 5 years relevant Customer Care/Support/Demonstration experience

• Computer literate - MS Office as well as SAP or similar ERP/MRP system
• Good financial skills