Social Media Community Manager

SUMMARY:
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POSITION INFO:

Vodacom Social Media Community Manager

Job Summary:

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.

As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.

Duties and Responsibilities:

• Develop and implement content and community strategies
• Manage content implementation and community engagement
• Foster creativity and thought leadership
• Build internal and external relationships
• Understand client business and requirements
• Identify areas for team growth and improvement
• Moderate social platforms and engage with communities
• Monitor industry trends and technologies
• Respond to customer inquiries via online chat and messaging
• Provide product/service information and assistance
• Maintain professionalism and excellent customer service
• Document customer interactions
• Meet/exceed performance targets
• Stay updated on product knowledge and company policies

Requirements and Qualifications:

• Matric qualification
• Excellent written communication skills
• Strong problem-solving and logical thinking
• Computer proficiency and chat/messaging platform familiarity
• Multitasking and adaptability
• Customer-focused attitude (empathy, patience)
• Flexibility (evenings, weekends, holidays)
• Team player with strong interpersonal skills

Required Skills & Experience:

• Excellent communication (written & verbal)
• Social media expertise
• Community analysis and behavior understanding
• Data analysis and insights
• Attention to detail
• Creative thinking
• Organizational skills
• Ability to work under pressure
• Cross-functional team collaboration
• Sports knowledge
• Sponsorship landscape experience

Essential Traits:

• Fun-loving: enjoy work and play
• Courageous: bold and brave in innovative work
• Loyal: committed to company mission and colleagues
• Inspirational: teach and foster growth
• Proactive: take initiative, seek opportunities

Days & times of work:

• The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.