Social Media Community Manager (JB2529)

Social Media Community Manager (JB2529)
Durban
Market Related



Relevant qualification in media, digital strategy, advertising, or communication advantageous
1+ years’ experience in the same or similar role including media or digital strategy experience
Active online presence
Ability to converse in English and Isizulu

Manage a range of social media platforms and interact with our audiences, using creative means to foster and grow our communities.
Grow brand presence through Facebook, Instagram, Twitter, LinkedIn, TikTok and other platforms.
Need to spot creative angles and opportunities in everyday life and turn them into branded content.
The ability to anticipate potential problems.
Up to date on social media channel changes and innovations thus keeping the online community alive and relevant. Analyse and identify social media trends and feedback to the broader team.
Daily monitoring, flighting of posts, and responding to posts/queries/comments across all social platforms and facilitating this within and outside off conventional business hours. Ensuring that response to comments are actioned quickly (during and after hours) to ensure that "quick response" badges (or equivalent) are maintained across the various channels.
Create reactive content (images/videos/reel, etc.)
Demonstrate exceptional skill with words and pay attention to grammar and spelling details.
Analyse, prepare, and present reports on social media efforts and results as well providing community insights and trend analyses to the team.
Identify and manage risks whilst staying current with best practices and emerging technologies.
Provide services to numerous brands within the group and consolidate differing brand content plans per brand, per platform.
Escalate queries from online platforms and update the relevant stakeholders e.g.: Ops, Sales, etc.
Collaborate with the content team to regularly produce proactive ideas that help grow the brands.
Contribute to brainstorming and ideation sessions.
Cover company events within and outside off conventional business hours.