Software Support Consultant - Bookkeeping

Recruiter:

CodeConnect Staffing (Pty) Ltd

Job Ref:

4009503974

Date posted:

Saturday, March 29, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Job Specifics

Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide support services to clients in the legal and bookkeeping sectors.

Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential.
On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
Full-time, Permanent

About the Client:

This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.

Key Responsibilities

Respond to and resolve customer queries related to supported software solutions.
Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
Investigate and address bookkeeping concerns within supported software.
Contribute to initiatives aimed at reducing call volumes.
Conduct testing of software versions and updates.

Skills and Competencies Technical and Knowledge Requirements:

Proven experience supporting software packages, preferably in IT support or a call centre.
Basic understanding of troubleshooting and problem-resolution methodologies.
Exposure to network environments to identify server and PC-related issues.
Knowledge of bookkeeping processes within a legal practice is advantageous.

Soft Skills and Attributes:

Excellent written and verbal communication skills.
Analytical and technology-driven with strong multitasking abilities.
Friendly, proactive, and self-motivated with a focus on customer satisfaction.
Effective self-management and time management skills.

Qualifications and Experience Education:

Matric (essential); tertiary qualification in IT is desirable.

Experience:

Minimum 3 years in IT support, ideally with exposure to bookkeeping.
Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.

Similar jobs you might be interested in:

Software Support Consultant - Bookkeeping
Location: Johannesburg
Salary:
2 days ago

Software Support Consultant
Location: Johannesburg
Salary:
Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.
6 days ago

Software Support Technician
Location: Centurion
Salary:
Company based in Centurion Gauteng is looking for an (SigmaNEST) software support Technician to join their team.As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage t...
3 days ago

TMS Software Support Specialsit
Location: Kempton Park
Salary:
TMS software support Specialist Join Our Team as a TMS software System support Specialist!Are you an experienced Clearing & Forwarding Controller with a knack for technology and a passion for problem-solving? We're looking for a TMS software System support Specialist to join our team!
19 days ago

Support Specialist for Freight Forwarding Software (preferably with prior multimodal operations experience)
Location: Johannesburg
Salary:
support Specialist for Freight Forwarding software (preferably with prior multimodal operations experience)
20 days ago

Senior Quantitative Analyst
Location: Johannesburg
Salary:
Join a Leading Financial Institution as a Senior Quantitative Analyst – Wholesale Credit Team
1 day ago

IT Technician
Location: Johannesburg
Salary: 20000.00 Monthly
A client of mine is looking for a skilled and motivated IT Technician to join their team based in Benoni. This is an in-office role where you will provide essential IT support, ensuring the smooth operation of the company’s technology systems.
4 days ago

Internal Sales Representative
Location: Mondeor
Salary: R10 000
Our Client in Johannesburg South in the IT Industry is looking for an Internal Sales Representative to join their team. Salary R10 000 - R15 000 CTC per month dependent on experience
7 days ago

Senior IT Network Administrator
Location: Johannesburg
Salary: Monthly
A client in the real-time data solutions space is looking for a Senior IT Network Administrator to join their in-office team in the heart of Johannesburg North. This role is critical to the business, to ensure the correct handling of complex IT issues, ensure network stability, and lead IT projects.
7 days ago

Electrical Engineer
Location: Johannesburg
Salary:
We are currently recruiting on behalf of a leading renewable energy company that specializes in innovative solar power solutions. Our client is at the forefront of the green energy sector, providing sustainable and cutting-edge solutions for a diverse range of clients. As part of their growth, they are seeking a highly skilled and motivated Electrical Engineer with extensive solar experience to jo...
11 days ago

Software Support Consultant - Bookkeeping

Similar jobs you might be interested in:

Jobseekers

Recruiter

General