Software Support Specialist (George - Mossel Bay or Remote)

SUMMARY:
About the Company:
We are a software company specializing in tailored Point of Sale (POS) and accounting application for the tyre fitment industry. Our innovative solutions empower businesses to optimize their operations, protect profits, and gain comprehensive insights.

Job Summary:
We are seeking a dedicated Software Support Specialist to assist our customers in utilizing our in-house software application effectively. This role involves guiding users through various system functionalities, troubleshooting issues, and ensuring customers derive maximum value from our solutions.

User Management:

• Guide customers on how to set up users and manage user security settings.

• Assist in configuring customer and supplier profiles within the system.

• Provide support on payment allocation processes.

• Demonstrate how to search for and generate reports.

• Support stock-taking processes and help create new product entries.

• Advise on system option setups and customization.

• Troubleshoot and resolve software-related issues promptly.

• Strong understanding of software applications, preferably in POS/accounting systems.
• Experience with user management, system security, and configuration settings.
• Familiarity with inventory control and financial transaction processes.

• Excellent communication and interpersonal abilities.
• Problem-solving mindset with attention to detail.
• Patience and ability to explain technical concepts clearly.

• Background in the tire fitment or related industries is an advantage.
• Prior experience in software support or training roles.

• Basic to intermediate knowledge of database systems and reporting tools.

• The salary range for this position is typically R 218,000 per year, depending on the candidate's experience and qualifications. Based on market research, support specialists with this skill set generally earn between (R15,000 - R30,000) per month in South Africa. Actual compensation will be commensurate with skills and experience.

• Opportunity to work with a market-leading software tailored to a specific industry.
• Collaborative and supportive team environment.
• Professional growth and development opportunities.

POSITION INFO:
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.