Spa Manager

SUMMARY:
Very busy Spa at a high end Hotel in Pretoria (Kameeldrift area) is looking for a Spa Manager.

POSITION INFO:
Duties:

Leading and coordinating regularly scheduled staff and training meetings
Meeting the budgets and financial goals of the business and specifically the Spa
Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
All aspects of human resource functions and employee reviews, conflict resolution and documentation
Maintaining a fully staffed facility by recruiting, interviewing, hiring and training staff
Coordinating all orientation and training functions for new and existing staff members
Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
Maintaining the facilities operation and training manuals
Accounting functions: cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.
Maintain and coordinate equipment and facility maintenance.
Inventory, ordering, stocking and control
Provide excellent customer service and monitor guest feedback.
Follow up on guest comments and requests.
Preparing spreadsheets and reports and updating of Spa software for all staff schedules
Oversight of facility scheduling and efficient reservation booking
Internal marketing, promotions and merchandising functions
Perform retail and sales services.
Reservations.

Requirements:

Matric
Relevant Degree or Diploma
Min 5 years’ experience in similar positions within the spa industry
Minimum of 2 years in a Spa Management position within the hotel industry.
Spa Therapist background with an approved program of training
Proven leadership ability
Ability to empathise as well as to delegate tasks
Proven ability to manage a staff compliment of 25+ staff members
Very presentable person that emanates wellness and have a passion for the industry.
Computer literate and able to manage the department’s budget.
Strong skills in drafting and implementing SOP’s
The ability to work flexible hours, weekends and holidays.