SUMMARY:
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POSITION INFO:
The Spa Therapist at Birkenhead House assists with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards - ensuring that our Spa contributes to the purpose and values of The Royal Portfolio – "To give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
- Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Effectively inform and educate our guests about specific wellness concerns.
- Ensure individualized guest service through acknowledging and responding to their needs and expectation
- Be flexible with your schedule, supporting the needs of the spa.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products offered
- Perform prep work, properly clean and restock room as required.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Actively promote the spa, treatments, services and retail
REQUIREMENTS & QUALIFICATIONS
- Beauty Therapist qualification (Diploma or Degree in Somatology, Aesthetics or Physiotherapy)
- At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel
- Knowledge of the Property Management System Opera, at Operator Level
- Computer literate with working knowledge of Microsoft Word, Excel and Outlook
- Excellent product knowledge
- Demonstrated excellent written and verbal communication skills
- Ability to multitask and good time-management
- Proven job reliability, diligence, dedication and attention to detail
- Must be flexible with working shifts, weekends, and holidays
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
