ROLE PURPOSE:
• Experience in prospecting and qualifying lead experience.
• Experience in sales development roles.
• Strong work ethic, motivation, and desire to continually learn and grow.
• Willingness to jump into a rapidly scaling start-up environment.
• Experience building and driving effective pipeline generation.
• Comfortable and willing to be a hands-on contributor.
• Thrives in a competitive team environment.
• Intuition and capacity to learn quickly and hit the ground running.
• Outstanding communication, organizational, and time management skills.
• Able to assess performance both qualitatively and analytically.
KEY ACCOUNTABILITIES. RESPONSIBILTIES OF ROLE
• Prospect, qualify, and close sales.
• Enthusiastically make outbound calls when necessary and represent the company in a highly professional manner.
• Successfully and accurately answer prospect questions and provide appropriate additional information to the sales team to start a sales cycle
• Capture accurate and legible documentation on all call activity in CRM.
• Achieve and exceed defined productivity and performance goals.
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Attention to detail
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
1-2 years of experience in communications, marketing, sales, account management, or customer success in a call center
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
