Spanish speaking Customer Service Agents - Cape Town -USA Hours

Recruiter:

Dash BPO South Africa (Pty) Ltd

Job Ref:

1767649813

Date posted:

Tuesday, November 19, 2024

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

About the Role:

We are looking for Spanish Spoken Customer Representatives that will be the liaison between

our current and potential patients. In this role, you will be responsible for the accurate, timely

and efficient scheduling & triaging subsidiaries / sites. The successful candidate

demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address

and resolve patient needs. In this role, you will provide excellent customer service and a high level of reliability to

ensure we are delivering the highest possible quality service, in a positive professional manner.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned

to this position, nor does it restrict the related work that may be assigned to this position.

WHAT YOU WILL BE WORKING ON:

Coordinate/Schedule all physician schedules in an orderly fashion to ensure all appointments flow smoothly.
Call patients to reschedule appointments as needed.
Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing).
Type and distribute weekly doctor schedules to all medical/surgical offices and staff.
Send information packets, mass mailing to all patients and/or offices when requested.
Assure appropriate documentation is provided in each patient record.
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record.
Ensure referrals are received as necessary by doctor or insurance.
Triage calls properly to assure location doctor compliance.
Must be willing and able to be on site 2-3 times per month for training and continuous education.
Achieve Quality and NPS score requirements.
Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook.
Must be willing to work on an onsite setting in US hours.
Perform various other duties as requested.

WHAT WILL MAKE YOU AWESOME:

Able to handle multi-task work and manage time effectively in a fast-paced environment.
Perseverance and excellent follow through.
Customer-service experience.
Problem-solving / critical thinking.
Adaptability and assertiveness.

WHAT YOU KNOW:

To be successful in this role you should have the following experience or knowledge:

Strong ability to work independently with limited oversight post-training
Strong Listening and comprehension skills.
Strong phone and verbal communication skills, including active listening.
Excellent customer service and communication skills, including communication via email and text.
Computer proficiency.
Minimum of 2 years of medical and/or clinical experience (Essential).
College Degree or College Diploma.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Spanish Customer Service Agents
Location: Cape Town
Salary:
spanish customer service Agent (Seasonal Contract) We are currently recruiting for a fluent spanish-speaking customer service Agent to join our team on a seasonal contract. This is an exciting opportunity to support international customers in a fast-paced and professional environment. Location: cape townContract Type: Seasonal Contract Key Responsibilities: Handl...
2 days ago

Spanish Customer Support
Location: Cape Town
Salary: Monthly
spanish customer service agents Required (Seasonal Contract) If you are spanish -speaking & passionate about exceptional customer service, then we would like to hear from you!
71 days ago

French Customer Service Agent
Location: Cape Town
Salary:
French customer service Agent (Seasonal Contract) We are currently recruiting for a fluent French-speaking customer service Agent to join our team on a seasonal contract. This is an exciting opportunity to support international customers in a fast-paced and professional environment. Location: cape townContract Type: Seasonal Contract Key Responsibilities: Handle ...
2 days ago

German Customer Service Agents
Location: Cape Town
Salary:
German customer service Agent (Seasonal Contract) We are currently recruiting for a fluent German-speaking customer service Agent to join our team on a seasonal contract. This is an exciting opportunity to support international customers in a fast-paced and professional environment. Location: cape townContract Type: Seasonal Contract Key Responsibilities: Handle ...
2 days ago

Italian Customer Service Agents
Location: Cape Town
Salary:
Italian customer service Agent (Seasonal Contract) We are currently recruiting for a fluent Italian-speaking customer service Agent to join our team on a seasonal contract. This is an exciting opportunity to support international customers in a fast-paced and professional environment. Location: cape townContract Type: Seasonal Contract Key Responsibilities: Handl...
2 days ago

Senior Debtors Clerk
Location: Cape Town
Salary: 300 000 Annually
Are you ready to take ownership of a critical finance function within a respected professional services environment? This opportunity offers a Senior Debtors Clerk the chance to become a key point of contact for client accounts, ensuring outstanding balances are managed effectively, and payments are received on time. You’ll work across a diverse client base, resolve account queries, mon...
2 days ago

Senior Debtors Clerk
Location: Cape Town
Salary: 300 000 Annually
Join a well-established accounting firm as a Senior Debtors Clerk, where you will take ownership of the full debtor’s function and play an important role in maintaining the financial health of the business. You will manage invoices, account reconciliations, collections, and outstanding balances, ensuring client accounts remain accurate and up to date. Working closely with clients, managers, ...
2 days ago

Senior Debtors Clerk
Location: Cape Town
Salary: 300 000 Annually
Join a reputable accounting firm as a Senior Debtors Clerk, where you will be instrumental in overseeing and managing the firm’s debtor’s portfolio. In this role, you will ensure accurate billing, timely collections, and the integrity of client accounts, while maintaining a well-managed and up-to-date debtor’s book. You will work closely with partners, managers, and clients to su...
2 days ago

Telesales Consultant
Location: Capetown
Salary: R102,000 – R120,000 per annum + 10% GP Commission.
Telesales Consultant | R8,500 – R10,000 + Commission | Monte Vista / Montague Gardens.
11 days ago

SALES ADMINISTRATOR - MONTAGUE GARDENS
Location: Montague Gardens, Western Cape
Salary: To be discussed
SALES ADMINISTRATOR - MONTAGUE GARDENS
19 days ago

Spanish speaking Customer Service Agents - Cape Town -USA Hours

Similar jobs you might be interested in:

Jobseekers

Recruiter

General