Spare Parts Manager - Richards Bay

SUMMARY:
Spare Parts Manager - Richards Bay

POSITION INFO:

ACCOUNTABILITIES:

Spare Parts Function:

• Manage the sales function for spare parts and implement a process roadmap to fulfil customer demand.
• Budgeting and forecasting order intake with a roadmap plan in support of the same.
• Establish and review fixed pricing and framework agreements for spare parts and repairs.
• Establish and monitor related KPI’s and attend to concerns and implement improvements.
• Stays current on competition and market offerings.
• Expedite all customer orders.
• Manage customer relationships with regular progress updates on quote queries and expediting queries and to build long-term sustainable business partnerships.

Procurement and Supply Function:

• Maintain and monitor supplier database.
• Develop suppliers to reach our needs in terms of quality, price, lead time, confidentiality.
• Source supplier in relation to work required to be done (building maintenance, etc.).
• Pre-qualify suppliers/contractors, adding to database once approved, as required.
• Conduct site visits of prospective suppliers.
• Work with QC/Workshop for services suppliers required to conduct work on or off site.
• Ensure assembly and sub-assembly items are priced correctly on SAP.
• Expedite all supply orders.
• Assist finance with supplier related payment queries.
• Ensure compliance with BBBEE (suppliers and spend).

Logistics Function:

• Manage the Logistics function and organise all transportation of spare parts from overseas suppliers to the end customer with all necessary documentation (commercial invoice, clearing documents).
• Work closely with agents to expedite deliveries, and with customers, on deliveries of larger items to site, to prevent unnecessary double handling.
• Ensure that incoterms are strictly monitored and maintained.
• Ensure transport budget is adhered to.

General Duties:

• Ensure all departmental procedures are maintained, kept up-to-date and adhered to.
• Manage the teams in order to reach sales objectives and improve KPI’s by setting up goals for each individual and providing the necessary support and guidance.
• Ensure all weekly and monthly reports to customers and business are submitted on time.

EDUCATION & QUALIFICATIONS:

Education & Qualifications:

• Tertiary Qualification (at least N. Dip. level) in either mechanical, electrical, or industrial engineering fields, with experience in sales and customer account management.
• Alternatively, Marketing, Commerce or Business-related qualification (Diploma/Degree), with experience in a technical / engineering sales environment.
• Management Training.

Relevant Experience:

• Must have at least 5 years’ experience in business development, customer management, procurement, sales or related field.
• Supply chain management and or Warehouse management experience will be advantageous.
• Exposure and conceptual understanding of contract law and pricing.
• Analytical skills.
• SAP.
• Knowledge of aluminium smelter / heavy industry process equipment will be beneficial.